Configuration
Every specialty has different intake priorities. AI receptionists are configured to ask the right questions for dermatology, orthopedics, psychiatry, or primary care. Customize intake fields, question order, and follow-up workflows to match your practice.
You don't adapt your process to the AI. We configure the AI to match how your practice already works. Questions, field order, and priority align with your clinical and operational needs.
A dermatology practice asks about skin history and treatments. A psychiatric practice asks about medication compliance and symptom severity. Each specialty gets the questions that matter most.
You can set urgent-care intake to collect fewer fields (name, chief complaint, allergies) while optional fields (prior surgeries, medication list) are asked only if time allows. Urgent callers aren't delayed by non-essential questions.
Structured summaries contain the exact fields your staff need. No extra data to scroll past, no missing information. Chart filing is faster because intake is tailored to your workflow.
Configured per specialty
Intake questions and field order match your practice type and clinical workflow
Custom fields supported
Add referral source, worker's comp ID, specific symptoms, or any data your practice needs
Required vs. optional questions
AI prioritizes essential fields and collects optional data if conversation allows
Real-time configuration updates
Change questions, add fields, or adjust tone without downtime or system restarts
Yes. You can configure intake differently for new patients vs. established patients, urgent vs. routine, or by clinical department. The AI applies the right intake workflow based on caller information and appointment type.
You set which questions are required and which are optional. If a caller is rushed, the AI can prioritize essential fields (allergies, chief complaint) and skip optional fields (past surgeries, social history). Or the caller can complete the intake during check-in.
Your practice works with our team to map out intake fields per specialty. We configure the AI with your questions, field order, and logic. Changes are made in our admin dashboard and take effect immediately. No code or technical involvement required from you.
Yes. You can add any custom field or question relevant to your practice. Examples: 'Have you had prior joint replacement?', 'Are you currently seeing a therapist?', 'Do you have workers' compensation coverage?' The AI asks naturally and captures the response in the structured summary.
Yes. If you have multiple offices or departments, each can have its own intake configuration. The AI applies the right workflow based on which location the call comes into or which department the appointment is scheduled with.
Core Feature
Patient intake
Flexible intake workflow configured to match your specialty and operational priorities.
Specialties
Configured per specialty
AI receptionists are built for dermatology, orthopedics, psychiatry, and more—each with specialty-specific workflows.
Specialty Example
AI receptionist for primary care practices
See how primary care practices customize intake for chronic disease management, preventive care, and urgent visits.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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