Data Capture
Your practice's intake questionnaire gets answered on the phone by the AI, verified with the caller in real time, and returned to staff as a structured summary ready for EMR entry—no transcription, no guesswork.
The AI asks each question, hears the response, and confirms back with the caller—'So you take Metformin twice daily, right?' This reduces errors that happen when staff re-interpret written or transcribed answers later.
Every response is organized by question, flagged for missing or unclear data, and formatted so your staff can scan, verify, and file in seconds. No listening to call recordings or decoding handwriting.
The summary is formatted for your staff to review and paste into your EMR note template or patient history section. Your staff controls the final documentation and decides what gets filed into the medical record.
Live phone intake yields more complete responses than forms left for patients to fill. Your staff spends less time chasing missing answers and more time on clinical care.
Custom questionnaire support
Your practice's questions—medical history, medication list, allergies, chief complaint, symptom details—all captured and structured
Real-time verification and clarification
AI confirms responses with the caller and flags ambiguous or incomplete answers for your staff to follow up
EMR-ready summaries
Structured data formatted for your staff to review and enter into your patient record system
Field-level status tracking
Each questionnaire field marked complete, partial, or missing—your staff knows exactly what to verify before the appointment
Your practice provides your questionnaire (PDF, Word, or list of questions). MedReception configures the AI to ask those questions in the order you define, with custom follow-ups for key fields. You can modify questions anytime.
The AI can rephrase, provide examples, or ask follow-up questions to clarify. If the question is still unclear, the AI flags it in the summary for your staff to verify by phone or in person before the appointment.
Yes. Your practice can set up separate questionnaires for new patients, follow-ups, specific diagnoses, or procedures. The AI routes the caller to the appropriate intake flow based on the appointment type being scheduled.
No. The structured summary is returned to your staff, who review it, add clinical context if needed, and then file it into the patient record. This keeps your staff in control of what gets documented in the medical record.
The AI tries to gently re-ask or rephrase. If the caller still refuses, the field is marked as declined or refused in the summary, and your staff follows up before the appointment if that data is clinically necessary.
That depends on your questionnaire—typically 3-8 minutes for a standard new patient intake. The AI speaks at a natural pace, so callers experience it as a normal phone conversation, not a rapid-fire survey.
Topic Hub
Patient Intake
Structured patient data capture workflows and best practices.
Operations
Call Routing and Triage
How intake responses route patients to the right provider, urgency level, or appointment type.
Product
Meet Katie, the AI Receptionist
How Katie captures and structures patient information in real time during calls.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
