After-Hours
New patients who call after hours can complete intake forms over the phone. The AI captures their data and returns a staff-ready summary so your team has a complete profile before the first appointment.
New patient intake happens on the after-hours call. Your Monday morning queue drops because appointment is booked and intake summary is ready for your team to review. Staff focus on urgent clinical work, not data entry.
New patient doesn't wait on hold or hear voicemail. They have a real conversation, answer intake questions, and leave feeling welcomed—before they ever meet a clinician.
Intake summary and appointment ready before staff arrive
Appointment booked, intake summary structured and waiting for your team to review and file
Urgent calls escalated in real time
Safety-critical calls routed to on-call staff or emergency services
Yes. The AI greets them, confirms this is their first visit, and begins the intake conversation. The patient answers questions about their demographics, insurance, and current symptoms while on the call. The intake summary is structured and ready for your team to review when they arrive.
The AI listens for red flags—chest pain, difficulty breathing, severe trauma, active bleeding. If detected, the call is escalated to your on-call staff or routed to 911. Routine calls continue to be handled by the AI.
Yes, if your schedule permits. The AI checks real-time availability and offers the next open slot. If no slots are available, it schedules for the first available time and notes it in the summary. Your staff can adjust if needed.
Yes. You can define different intake flows—for example, more detailed demographic and insurance questions during business hours and a quick chief complaint check during evenings. The AI adapts based on time of day or visit type.
The AI documents what was collected and flags gaps in the summary—for example, 'Insurance pending verification' or 'Demographic information incomplete.' Your staff follows up at check-in or by phone before the visit.
Core Topic
After-hours call handling
Full capabilities for after-hours answering, intake, and escalation.
Workflow
Patient intake
Structured intake across all hours—business day, evenings, weekends.
Product
Meet Katie, the AI receptionist
See how Katie handles intake conversations with natural, contextual follow-ups.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
