Patient Intake
The AI receptionist answers every patient call—before hours, after hours, weekends—and conducts full intake if it's a new patient or routes existing patient calls appropriately. No voicemail, no missed intake opportunities.
A new patient who calls at 7 PM is answered instantly, completes intake, and has an appointment scheduled—not a voicemail left overnight. The next morning, your team has a complete intake summary ready for review.
No abbreviated after-hours calls. Whether a new patient calls during business hours or at 3 AM, they receive the same full intake, the same appointment scheduling, and the same structured summary for your chart.
When your team arrives, after-hours new patient calls have already generated structured intake summaries. Nothing to transfer, no audio to transcribe. Just review and prepare.
Patients can complete intake on their schedule—lunch break, evening, weekend. They get an instant appointment confirmation. No callback required. Higher attachment rate, more completed intakes.
Intake captured on first contact
Demographics, insurance, history collected during the call, not later
Data ready for morning staff
After-hours intakes produce structured summaries ready for review at start of business
HIPAA-secure by design
Encrypted storage and compliance with all healthcare privacy requirements
The AI captures the data locally and queues it for sync as soon as your EMR is available (usually within seconds). The structured intake summary is stored securely and syncs automatically. Your staff see the complete record in the morning.
Yes. Many practices use a shorter intake for after-hours calls (just name, phone, reason, and insurance) and a full intake during business hours. Your practice controls the configuration.
The AI checks your EMR in real time. If the caller's phone number matches an existing patient, they're routed appropriately (to on-call provider, nurse line, or voicemail). If not in the system, the new patient intake flow begins.
The AI receptionists are configured to escalate urgent calls—chest pain, severe bleeding, allergic reaction—to the on-call provider or 911, depending on your workflow. Routine new patient intakes go through normally; emergencies are triaged first.
Patients can book appointments after hours. The AI checks your availability (you configure which slots are bookable after-hours) and confirms the appointment during the call. The booking syncs to your EMR immediately.
Pricing is typically per-call or per-month and covers 24/7 operation. Check with MedReception for your specific plan.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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