Hint Health Integration
Practices using Hint Health see different call drivers: new patients need intake, insurance, and first-available booking; existing patients want recall confirmations, refill requests, or follow-up scheduling. AI triage splits these workflows, eliminating front-desk confusion and processing delays.
AI asks the questions you need (insurance, reason for visit, availability preferences), captures phone and DOB, then creates the patient record in Hint Health with name, DOB, phone, and appointment. Staff review the structured intake summary and file it—no re-entry.
AI recognizes the patient via lookup in Hint Health and offers recall appointments or follow-up bookings without making them repeat their story.
New patients don't wait in the 'existing patient' queue, and existing patients don't re-answer intake questions. Each call is routed to the right process immediately.
Existing patients identified by lookup
Phone number, name, or DOB match in Hint Health
New patient records created automatically
Name, DOB, phone, and appointment written to Hint Health; intake questionnaire and insurance captured for staff review
Structured intake returned for review
Staff verify, file in chart—no manual re-entry
Two distinct call workflows
New intake vs. existing patient scheduling, no hybrid confusion
The AI asks for name and phone number, then looks up the caller in Hint Health. If found, they're routed to existing-patient workflows. If not found, they're offered new-patient intake.
Yes, if your Hint Health instance is configured that way. Phone lookup is faster and more reliable than asking callers to spell their name.
The AI can ask for name or date of birth to verify. If there's no match, the caller is offered new-patient intake or escalated to staff to sort.
Name, DOB, phone, and appointment are written immediately. Insurance, reason for visit, and intake questionnaire responses are returned as a structured summary for staff review and filing.
Absolutely. New patients answer a full intake; existing patients answer only what's needed (reason for today's call, insurance changes, etc.).
EMR Integration
AI receptionist for Hint Health
Patient lookup and triage built into Hint Health integration for seamless new vs. existing patient routing.
Core Workflow
Patient intake
Structured intake questionnaires, insurance capture, and automatic patient record creation.
Growth
New patient scheduling
Convert incoming calls to new patient appointments without losing intake data or availability.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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