Hint Health Integration

Use call split logic to separate new patient intake from existing patient follow-up calls in Hint Health

Dedicated call routing for new patients vs. existing patients ensures your Hint Health intake team focuses on onboarding while clinical staff handle follow-ups—all without caller confusion.

AI checks Hint Health patient database instantly to identify new vs. existing patients
New patient calls route to intake queue; existing patients route to clinical or appointment confirmation staff
Intake team receives structured summary of caller's chief complaint and insurance info (captured, not auto-populated)
Existing patients skip intake questions and go straight to booking or follow-up
New patient demographics (name, DOB, phone, email) write to Hint Health as a new patient record; clinical staff review and file the structured summary of insurance and intake details
No duplicate patient records—AI matches against existing Hint Health roster before creating new entries

How it pays back

Faster new patient onboarding

AI captures intent, demographics, and insurance information on the call. Intake staff receive a structured summary and can start the exam room prep immediately.

Existing patients never repeat themselves

AI recognizes existing patients by phone number or voice and routes them directly to the right department. No more 'I already spoke to someone about this.'

Reduce intake team context-switching

Intake staff focus exclusively on new patient setup calls. Clinical staff handle follow-ups and appointment changes without interruption. Both teams work more efficiently.

New patient identification

AI queries Hint Health roster in real time to determine caller type

Intake summary captured

Chief complaint, demographics, and insurance info structured and ready for staff review and filing

Zero duplicate records

AI matches caller against Hint Health database before creating new patient entry

Frequently asked questions

How does the AI know if someone is a new patient?

The AI performs a live query of your Hint Health patient database using phone number, email, or name matching. If no match is found, the caller is treated as new. You can configure matching rules (exact name match, fuzzy match, etc.).

What if a new patient is a family member of an existing patient?

The AI will treat them as new (separate record). Your intake staff can link family relationships in Hint Health after the call. The AI can also ask 'Are you related to a current patient?' if you choose.

Does the new patient data automatically populate my Hint Health chart?

No. The AI captures and writes new patient demographics (name, DOB, phone, email) to Hint Health as a new patient record. Insurance information, medical history, and allergies are returned as a structured summary for your staff to review and file—not auto-populated into the clinical chart.

Can I have different intake questions for new vs. existing patients?

Yes. You define separate question flows. New patients get full intake; existing patients get a shorter call (e.g., 'What's your reason for calling today?'). You control both scripts.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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