Hint Health + New Patient
AI receptionist that captures new patient name, date of birth, phone number, and appointment preferences, writes booking and demographics to Hint Health, and returns structured intake summary including insurance details and clinical information for staff review and filing.
Name, date of birth, and phone number are written to Hint Health immediately. Your staff does not need to manually create the patient or re-enter demographics.
AI queries Hint Health for available appointment slots and books the first mutually agreeable time. Patient receives confirmation and directions before the call ends.
Carrier, policy number, and group ID are captured during the call and returned in a structured summary. Your staff verifies coverage and eligibility at next business day opening using your payer portals.
Reason for visit, relevant medical history, allergies, and current medications are captured and returned as a structured, pasteable summary. Your provider or nurse can review and file before the appointment.
When the patient arrives, demographics and insurance are already in Hint Health. Check-in is quick, and the provider has context before the visit—improving satisfaction and efficiency.
New patient record auto-created
Demographics (name, DOB, phone) written to Hint Health during the call
Appointment booked in real time
AI checks Hint Health availability and confirms appointment before call ends
Insurance captured for verification
Carrier, policy number, and group ID collected and returned for staff review
Clinical summary ready for provider
Chief complaint, history, allergies, and medications captured and returned for review and filing
The AI asks about self-pay or financial assistance options per your practice policy. The absence of insurance is noted in the structured summary so your staff can discuss payment arrangements at check-in.
The AI queries Hint Health in real time for available slots based on the patient's reason for visit and provider specialty. It offers the next available times and books the slot the patient chooses.
Yes. The AI asks if the patient has a preferred provider and checks their availability in Hint Health. If that provider is not available soon, the AI offers the next best alternatives.
The AI asks follow-up questions to collect missing information (e.g., 'I didn't catch your date of birth. Could you spell that for me?'). If a field is still missing, your staff is notified for follow-up before the appointment.
Yes. The AI can send an SMS or email with appointment details, practice location, parking information, and a reminder to bring insurance card and ID. This reduces no-shows and confusion.
EMR Integration
AI receptionist for Hint Health
Hint Health scheduling, patient record creation, and demographic sync.
Core Workflow
Patient intake
Comprehensive new patient intake, history capture, and EMR handoff.
Core Workflow
New patient scheduling
Automated new patient intake and appointment booking without staff involvement.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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