24/7 coverage for Fresno urgent care: every call that lands after close, on a weekend or on a holiday is answered, booked into your next opening, or directed to emergency care

The AI answers as your clinic, says that you are closed and when you reopen, and asks what the caller needs. If they describe an emergency, it directs them to the nearest emergency department or to call 911. Otherwise it can book them into your first available slot the next morning, take a message for your team, or, where your protocol calls for it, route the call to your on-call contact.

Yes. It reads live availability from your scheduling system, offers the earliest open slot on your next shift, and creates the appointment and the new-patient record — name, date of birth and phone number — in your EMR. The reason for visit is captured on the call and returned as a structured, EMR-pasteable summary that your staff review and file when they open. The AI does not make clinical decisions or write clinical content into the chart.

Your hours calendar, including holiday closures and Saturday and Sunday schedules, is loaded into the AI. It tells callers the correct opening time for that day and does not offer a slot on a day you are closed. When hours change — a Thanksgiving closure, an early close on Christmas Eve — you update the calendar and the AI reflects it on the next call.

It can. The AI takes over the lines that currently roll to an answering service or voicemail, handles booking and messages itself, and applies the on-call routing rules your service follows today. Callers who describe an emergency are always directed to the emergency department or 911, whatever the protocol says about other calls.

No. Every overnight call is logged as a structured record: who called, what they needed, whether they booked, and what was said. Calls that need a callback are flagged so staff open a short queue, not a mailbox, and can start on the ones that matter first.