Urgent Care
Fresno urgent care clinics field calls 24/7. Katie answers after-hours calls, triages for emergency room referral, books urgent appointments, and pages on-call providers—so your staff is never overwhelmed.
A caller with a cut hand or fever needs to know whether to come in or go to the ER. Katie answers and triages, gathering symptoms and severity. Urgent cases are routed to your on-call provider immediately. Routine follow-up calls are logged for business hours. No call goes unanswered.
Some callers assume they need the ER when your urgent care could treat them faster and cheaper. Katie asks clarifying questions—location of pain, onset, vital signs history—and can recommend your clinic if appropriate. This keeps minor cases in your clinic and out of the hospital.
When Katie identifies a serious call (chest pain, difficulty breathing, altered consciousness), she immediately pages your on-call provider with a structured summary. The provider can guide the patient to the ER or advise waiting for your clinic to open, avoiding both unnecessary transfers and delayed care.
Urgent care clinics often face dozens of voicemails when they open after a long weekend. Katie processes every call, books appointments, and logs summaries so your team walks in with organized, prioritized work—not chaos.
Urgent appointments booked
Same-day and next-available slots fill before business hours
On-call provider alerts
Real-time notification with full call summary for clinical decisions
Katie asks questions about the patient's symptoms, onset, severity, and vital signs history. She is trained on emergency red flags—uncontrolled bleeding, severe chest pain, difficulty breathing, altered consciousness, severe allergic reaction. For true emergencies, she advises 911 and immediately alerts your on-call provider. For urgent but stable cases, she can book your clinic or recommend the patient contact their provider.
Yes. Katie has real-time access to your scheduling system and can book same-day or next-available urgent slots. If all urgent slots are full, she can offer the next available time or escalate to your on-call provider for guidance on where the patient should go.
Katie handles it. If a patient calls with a minor question—medication refill status, appointment confirmation, general information—Katie provides what information she can and logs the call for your team. If clinical advice is needed, she can page your on-call provider or advise the patient to call back during business hours.
Immediately. For urgent cases, Katie generates a priority alert with the full call summary and sends it to your on-call provider's phone or pager. Your provider can then call Katie back, speak to the patient directly, or advise the patient on next steps.
Katie integrates with named EMR and scheduling systems including athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. Contact our team to confirm your system is supported and discuss integration timelines.
Specialty
AI receptionist for urgent care clinics
Specialized workflow for urgent care triage, booking, and escalation.
Related Topic
After-hours call handling
How to staff after-hours calls without hiring night receptionists.
Related Topic
Call routing and triage
Intelligent routing for urgent cases and clinical decision support.
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