Practice Model
AI reception for primary care in Fresno. Book routine visits, handle prescription refill requests, triage chest pain and fever, and manage after-hours calls without voicemail.
Caller states what they need (sore throat, routine physical, medication refill) and Katie books the appointment or routes the request. Your front desk isn't inundated with call-backs; appointments are confirmed in real-time.
Evening call with fever? Katie triages and escalates to on-call. Weekend sick call? Katie books an urgent visit or routes to on-call provider. No voicemail, no callback delays.
Prescription refill requests are captured with full caller and patient context and routed to your clinical staff or pharmacy. Fewer incomplete requests and re-calls.
Name, date of birth, phone, and insurance information are collected on the phone and written to your EMR. When the patient arrives, check-in is faster and your intake is already started.
Every call answered
No voicemail, no wait list—callers reach Katie or are routed to your on-call provider
Appointment booked in real-time
Katie confirms availability and writes directly to your practice management EMR
Clinical triage built-in
Fever, chest pain, and other red flags escalate to on-call physician within seconds
New patient pre-intake
Name, date of birth, phone, and insurance collected on the call; your team verifies and completes intake
Yes. Katie checks your same-day or urgent appointment slots and can book a sick visit immediately. For after-hours calls, she can confirm an on-call visit time or route to your nurse advice line.
Katie captures the patient name, medication name, and reason for the refill, then routes to your clinical staff or pharmacy. Your team reviews and acts—Katie doesn't authorize refills, but she ensures the request reaches the right person.
Katie can check if the caller is an established patient. If they're new, she captures their info (name, insurance, phone, DOB) and books a new patient visit. Your staff confirms new patient status and processes the intake.
Yes. Appointment bookings and new patient demographics (name, DOB, phone) write directly to your primary-care EMR (AdvancedMD, athenahealth, etc.). Call summaries and triage notes are returned to your staff as structured summaries for review and filing.
Specialty
AI receptionist for primary care practices
Dedicated page on Katie's family medicine and internal medicine workflows.
Workflow
Patient intake
How Katie captures new patient information and prepares your EMR before arrival.
Workflow
After-hours call handling
Evening and weekend call coverage with on-call routing and sick visit booking.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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