Local Metro

Fresno multi-specialty groups answer more calls and capture complete intake data without hiring more front-desk staff

Multi-specialty practices in Fresno struggle to balance inbound call volume with intake quality. An AI receptionist captures name, DOB, insurance, reason for visit, and medical history on every new patient call and returns structured summaries for your team to review and file.

New patient call: AI captures name, DOB, phone, insurance, reason for visit, and chief complaint
Structured intake summary returned for clinician review and filing
Insurance details and photo ID uploaded to MedReception portal for staff verification
Caller routed to correct specialty department or schedule confirmation sent via SMS
Reduces intake burden on front desk — they verify, not re-enter data
Works across all your specialties: primary care, dermatology, orthopedics, etc.

How it pays back

Front desk no longer re-keys new patient data

The AI captures structured intake on the call. Your staff receives a clean summary, verifies insurance, and files it. Eliminates data-entry bottlenecks and transcription errors.

Scale new patient calls without hiring

A Fresno multi-specialty group fielding high new patient call volume can handle peaks without expanding front-desk headcount. The AI answers every call, captures intake, and routes appropriately.

Insurance verification happens upfront

Caller provides insurance details on the first call. The AI captures it, returns it for staff verification, and flags missing info before the appointment. Reduces day-of surprises and claim denials.

Each specialty gets the right intake form context

A new patient calling for orthopedics provides injury details and timeline. A dermatology caller provides rash onset and treatments tried. The AI specializes questions by department.

Structured intake captured

Name, DOB, phone, insurance, reason for visit, medical history — all documented on call

Data handled by MedReception

Appointments and patient demographics written to EHR; clinical summaries returned for staff review and filing

Insurance details documented

Captured and returned for staff review; uploaded to secure portal for verification

Multi-specialty routing

Calls routed to correct department or schedule confirmation sent automatically

Frequently asked questions

Does the AI read insurance cards or collect full insurance details?

The AI asks for insurance details verbally (name, member ID, group number, date of birth) and captures them in the structured summary. The caller can also upload a photo of their insurance card to the MedReception portal. Your staff verifies the info before the appointment.

What if the AI doesn't have an intake template for a specialty?

We configure the AI's questions for each of your specialties during onboarding. Orthopedics, dermatology, primary care, pediatrics, etc., each have their own intake flow. Custom questions and routing are built into the setup.

Can patients update their intake information after the call?

Yes. After the call, the AI sends a text or email with a link to the MedReception patient portal. Patients can review and update their intake, upload documents, and complete pre-visit questionnaires.

How does the AI know the medical history if it's a first-time patient?

The AI asks standard screening questions (medications, allergies, prior surgeries, chronic conditions, family history). It doesn't perform clinical assessment — it captures what the patient reports and returns it to your clinician for review.

What happens if a new patient's insurance isn't active?

The AI captures the insurance info and flags it in the structured summary. Your billing or front-desk staff reviews it before the appointment and contacts the patient if needed. Reduces day-of payment surprises.