Group Practice
Unified phone reception and intelligent call routing for Fresno multi-specialty practices. Route callers to the correct specialty, book across multiple locations, and manage shared infrastructure.
A patient calling your cardiology clinic can be routed instantly to orthopedics if they have a related concern. Your multi-location group presents as one integrated practice, improving patient experience and reducing transfer confusion.
The AI understands which calls belong to which specialty and location. A caller asking about a cardiology appointment is routed to cardiology scheduling; a follow-up call from a post-operative patient goes to the surgical suite. Fewer transfers mean faster resolution.
Whether your Fresno group uses a centralized EMR or separate systems at each location, MedReception works alongside your setup. Appointments book to the right location's schedule automatically.
Instead of separate answering services for each specialty, one AI system handles all after-hours calls. Urgent requests are logged and routed to the appropriate on-call provider across your entire network.
Intelligent call routing
Callers directed to the right specialty and location instantly
Multi-location scheduling
Appointments booked across all Fresno offices in real time
Unified coverage
One system manages after-hours calls for all specialties
Shared patient view
Look up patient records across all group locations
The AI asks about the patient's concern or looks up their record if they're established. Based on their request, the call is routed to the appropriate specialty. For example, a call about back pain goes to orthopedics; a question about heart medication goes to cardiology.
Yes. If a patient needs to speak with a different specialty during their call, the AI can transfer them with full context. Both departments see the call history and notes.
That depends on your EMR setup. If you use a centralized EMR, all locations share records. If you have separate systems, the AI can look up patient info across locations and provide context to whichever department they're calling.
The AI logs all after-hours calls with specialty tags and urgency flags. Your on-call coverage can be routed by specialty and location. Urgent calls go directly to the on-call provider for that department.
The AI asks qualifying questions to determine the best fit. For example, a patient with chest pain is routed to cardiology; a patient with joint pain goes to orthopedics. If the patient is unsure, the AI can offer department options.
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