Multi-Provider
Fresno multi-provider clinics and group practices struggle to manage call volume across multiple providers, specialties, and sometimes multiple locations. A single AI receptionist answers all calls, routes patients to the right provider based on specialty or complaint, and books appointments in real time—scaling with your practice without hiring.
As your clinic adds providers, inbound call volume grows. Instead of hiring a second or third front-desk staff member, a single AI receptionist handles all calls simultaneously. It scales without adding headcount or overhead.
When a patient calls with a skin concern, the AI routes them to your dermatologist. A migraine patient gets routed to neurology. The AI understands your specialty structure and makes the right match every time, so patients don't bounce between staff members.
When a patient books with Dr. Smith, every provider sees the appointment in your shared EMR instantly. No scheduling conflicts, no double-bookings, no confusion about who is covering the urgent clinic on Thursday.
If your practice has a Fresno location and a nearby clinic, the AI knows each provider's location and schedule. It can offer patients a choice ('We have an opening at the Fresno clinic on Thursday or the Clovis clinic on Friday') or route based on your preference.
All calls answered simultaneously
No queuing, no waiting; AI handles unlimited concurrent calls
Provider routing by specialty
AI matches patient complaint to the right provider or clinic location
Real-time multi-provider scheduling
AI checks availability across all providers and all locations in real time
Central EMR sync
All bookings write to one EMR; all providers see the same real-time schedule
Yes. During setup, you tell MedReception which providers offer which specialties (e.g., Dr. Patel—dermatology, Dr. Jones—primary care). When a patient calls with a skin concern, the AI routes to Dr. Patel. If Dr. Patel is booked, the AI can offer Dr. Jones or a waitlist. You define the routing rules.
The AI is aware of all your locations and each provider's schedule at each location. When booking, it can offer patients a choice ('Available Thursday at our Fresno clinic or Friday at our Clovis clinic') or automatically route based on your preference (e.g., 'Assign to the nearest provider'). All appointments write to your central EMR.
You set up an on-call rotation in MedReception. When a patient calls with an urgent issue after hours, the AI routes to whoever is on-call that night. Your on-call provider gets the call (with triage summary) and can decide whether to schedule an urgent visit or advise over the phone.
MedReception integrates with your central EMR (e.g., AdvancedMD, athenahealth, Epic). If all your providers share that EMR, appointments sync to one place and everyone sees the same schedule. If your practice uses multiple EMRs, we can discuss custom integration options during a demo.
Setup typically takes a few hours: we add the new provider's schedule, specialty, and availability to MedReception, and the AI immediately includes them in routing and booking. No downtime; no change to how calls are handled.
Feature
Automated patient scheduling
How AI real-time scheduling works for single and multi-provider practices, across specialties and locations.
Next step
AI receptionist for California practices
What changes for a California practice: coverage, compliance and the local market.
Next step
Configured per specialty
What changes between specialties.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
