Your practice closes at 5 PM Friday. Callers on Saturday morning don't hear voicemail. They reach Katie, book an appointment, and register, while your team is off the clock.

Katie answers, greets the caller, and asks what brings them in. She captures their name, date of birth, phone, email, and address. She then asks your customizable medical history questions, allergies, current medications, chief complaint, insurance information. She confirms an available appointment slot and books it. The intake is structured and returned to your team; the EMR record is created with demographics; the appointment is synced to your schedule. The patient hangs up booked and registered.

You set the escalation rules. If a caller reports chest pain, difficulty breathing, or any condition you flag as urgent, Katie routes the call to your on-call provider or staff member. Routine calls are scheduled for Monday callback.

Katie writes the appointment, patient demographics, and new patient record to your EMR. Medical history, allergies, medications, and chief complaint are captured on the call and returned as a structured summary for your staff to review and file. Your clinicians stay in control of what goes into the chart.

We integrate with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, Nextech, ChARM, Amazing Charts, Azalea Health, Eye Cloud Pro, and HealthQuest. If your EMR is not listed, custom integration is available. Want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.

Launch takes about one week from signup. The EHR connection and your practice phone number are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days. Your first weekend call could be answered by Katie within days.