Gastroenterology

Gastroenterology practices in Fresno lose new patient calls to hold times and transfer delays. Katie answers every call, qualifies the caller, captures their GI history and insurance details on the call, and books the appointment, all while the patient is still on the line.

New patients calling a Fresno gastroenterology practice expect to reach someone quickly. When your front desk is full, callers hear hold music, get transferred, or leave voicemail. Katie handles the entire intake call: confirms insurance, captures chief complaint and relevant GI history (prior procedures, current symptoms, medication list), creates the patient record, and books the appointment. Your staff reviews the structured summary and patient information through your EMR or the MedReception portal, then confirms the booking.

By MedReception AI, physician-built by Paul Toomey, MDPublished Nov 11, 2026

Every new patient call is answered immediately by Katie, no hold queue, no transferred between staff, no voicemail tag
Insurance information and ID details captured on the call and uploaded to your secure portal for your team to review and file
Appointment booked into your calendar during the call; new patient record created in your EMR with name, DOB, phone and confirmed time slot
GI intake summary (chief complaint, prior procedures, current medications, allergies, relevant history) returned as a structured, ready-to-file document for your clinical team
Urgent flags (severe abdominal pain, active bleeding, dehydration signs) routed immediately to your staff for triage and escalation per your protocols
Appointment confirmation and pre-visit instructions sent to the patient via SMS or email, reducing no-shows and improving prep compliance

How it pays back

Qualification happens on the call

Katie asks about the reason for the visit, symptom duration, and whether the patient has seen a GI provider before. This pre-screening helps your staff prioritize urgent cases and schedule appropriate appointment lengths. Callers who need emergency care are flagged and escalated to your team right away.

Insurance captured, not delayed

Rather than asking the patient to call back with their insurance card or sending a follow-up form, Katie collects this information during the intake call. The details are uploaded to your portal for your staff to verify and store. Your team never chases a new patient for missing insurance data.

Structured summary ready for the chart

Medical history, current medications, allergies and chief complaint are returned as a clean, EMR-pasteable summary. Your clinical staff review it once, verify accuracy, and file it. No re-entry, no missing details, no second phone call to confirm what the patient said.

Works with your Fresno practice EMR

Katie books appointments directly into athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, Nextech, ChARM or Amazing Charts. If your practice uses a different EHR, Katie still answers every call and handles intake; your staff enter the booking request and we can scope a custom integration. Launch takes about one week from signup; the EHR connection and phone number are ready in 1 to 3 days.

Your rules, your escalation

You define which calls get routed to your team immediately. Patients reporting severe pain, active GI bleeding, or other red flags you specify are escalated per your triage protocol. Katie does not make clinical decisions; your providers do. All calls are logged and available for your review.

Every call answered

No hold queue, no voicemail, no missed new patients during peak hours or after business hours

Insurance and intake captured on the call

Patient record created in your EMR with demographics and appointment confirmed; structured summary ready for your clinical team

Urgent calls escalated

Severe symptoms and red flags routed to your staff immediately per your defined protocols

HIPAA compliant, verified by Compliancy Group

All patient data encrypted, BAA included, all calls and summaries stored securely inside MedReception

Frequently asked questions

How does Katie handle a new patient who doesn't have insurance yet or is self-pay?

Katie asks about insurance status during the call. If the patient is uninsured or self-pay, she notes that in the intake and still books the appointment. Your staff see the payment status in the summary and can follow up with your billing team or financial assistance options.

What if a new patient calls with a complex GI issue or needs an urgent appointment?

Katie asks about symptom severity and duration. If the patient reports severe pain, active bleeding, or other urgent signs you've flagged, the call is escalated to your team immediately. Your staff assess the patient and schedule an urgent slot or direct them to an emergency department if needed.

Do we still need to verify insurance after Katie books the appointment?

Yes. Katie captures the insurance information on the call and uploads it to your portal. Your staff verify coverage, eligibility and authorization requirements before the appointment. This happens while the patient is in the system, not after a missed call or voicemail.

Can Katie handle patients who speak Spanish?

Katie speaks 59 languages and books appointments end to end only in English, Spanish and Korean. A bilingual line answers in English and Spanish. If a caller needs Spanish, they reach a Spanish-speaking AI agent who completes the full intake and books the appointment in Spanish.

How long does it take to set up Katie for our Fresno practice?

Launch takes about one week from signup. Your EHR connection and phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. Our team handles all the setup; you just review the intake templates and escalation rules, and we make any edits you need at no extra cost.