Turn referral calls into booked appointments without staff handoff delays.

No. The AI captures the referral reason and any urgent flags your practice defines (for example, new-onset symptoms or labs significantly out of range), then escalates those calls to your team. Your endocrinologists and office staff decide which provider sees the patient and when. The AI routes and schedules; your clinicians decide.

The AI captures the insurance information on the call and returns it in the structured summary. Your staff review the summary, verify coverage if needed, and confirm the appointment. Insurance details are captured on the call and returned as part of the intake packet for your team to review and file.

Yes. The AI answers every call and documents the referring provider's name and contact information. If you work with a large referral network, the AI captures each provider's name and practice, so your team can track referral sources and follow up as needed.

Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. Your team will work with you throughout onboarding to set up intake templates, escalation rules, and provider schedules.

Katie, our AI receptionist, still answers every referral call, handles intake, and captures the summary. Your staff enter the appointment into your EHR manually. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.