Conversion
AI receptionist never rushes a caller, never puts them on hold, and has real-time access to your open slots. Callers book on the first call—no callback loops, no lost prospects.
No 'call back and we'll confirm,' no hold time while staff check the schedule, no callback loops. Caller and AI both see your live schedule. Appointment booked in one call.
Name, date of birth, and phone collected during the call and written to your EMR. Staff verify and welcome the new patient—no re-entry, no data quality issues.
AI collects insurance details on the call and returns them in a structured summary. Your staff verify and file before the appointment—no surprises at check-in.
Appointment details sent immediately to the patient's phone via SMS and email. Confirmations go out 24 hours before; patients who don't confirm get a reminder.
Real-time appointment availability
AI syncs with your EMR schedule; zero overbooking, zero conflicts
New patient profile created on the call
Name, DOB, phone written to EMR; demographics verified by staff
Insurance and intake captured
Details collected during call, returned as structured summary for staff to file
The AI integrates with your EMR or practice management system (athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, TherapyNotes, Accuro, pMD, PS Suite, Nextech). It pulls your live schedule in real time and knows exactly which slots are open, which providers are booked, and which appointment types fit each time.
The AI offers the next available alternatives in that provider's schedule. For example, if Monday 2 PM is full, it might say, 'I have Monday 3 PM or Tuesday 10 AM available—which works better for you?'
Optionally. The AI can collect it during the call or ask the patient to provide it at check-in. We recommend collecting it to avoid check-in delays, but your practice decides the workflow.
Our sync is tested before launch and runs continuously. If a sync fails (rare), the appointment is logged in your MedReception account and your staff can verify it manually. Failsafes ensure no appointment is lost.
Yes. After-hours calls are answered by AI, and new patient appointments are booked into your next available slot. Your staff confirm in the morning. Existing patients can also reschedule after-hours—all booked and synced.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
Next step
Booking new patients on the first call
How a first-time caller becomes a booked appointment on one call.
Business
The cost of missed calls
Every missed call is a lost appointment and lost revenue. AI receptionist ensures no prospect reaches voicemail.
Next step
California medical practices
What changes for a California practice: coverage, compliance and the local market.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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