Mental Health Practices
Mental health practices in Fresno field intake calls during sessions and after hours. MedReception's AI receptionist answers every call, captures patient history and insurance information, and books appointments into your schedule. Your staff reviews the structured intake summary and files it; you control what gets escalated and when.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Patients describe their symptoms, current medications, and therapy history during the call. AI captures it as a structured summary ready for your clinician to review. Your intake appointment is shorter, and your chart is richer from day one.
You set the escalation rules. If a caller mentions suicidal thoughts, self-harm, or acute distress, the AI flags it and routes to your on-call provider or emergency protocol. Your team controls the threshold; the AI enforces it.
MedReception is custom-built per client, not plug-and-play. Launch takes about one week from signup. Your EMR connection and phone number are ready in 1 to 3 days. We include free lifetime edits and optimization as your practice evolves.
If your practice switches from SimplePractice to TherapyNotes or another system, your AI receptionist stays with you. You are not locked into a bundled AI; MedReception is independent and moves with your practice.
Every call answered
No more voicemail dead ends or missed new patient intake
Structured intake, staff-reviewed
Clinician-ready summaries, not prescription decisions
Urgent calls escalated by your rules
Crisis language triggers your protocol; AI enforces, clinicians decide
13+ EMR integrations
Appointment bookings sync directly; no manual data entry
You set escalation rules during setup. If a caller uses crisis language (suicidal ideation, self-harm, acute distress), the AI flags the call and routes it to your on-call provider or emergency contact per your protocol. The AI does not make clinical judgments; it enforces your rules and escalates. Your clinician decides the response.
No. The AI captures what the patient says (symptoms, medications, therapy history, reason for visit) and returns it as a structured, EMR-pasteable summary. Your staff reviews it and files it into the chart. Clinical documentation is your responsibility; the AI provides the raw material.
Katie still answers every call, handles intake, and books appointments. Your staff enters the booking and summary into your EMR manually, or we can scope a custom integration. Custom integration available: want MedReception integrated with your EHR? Book a demo and we will scope yours.
Yes. MedReception speaks 59 languages, booking end to end in English, Spanish and Korean. A bilingual line answers in English and Spanish. The AI does not translate; it speaks a fixed set of languages natively.
Launch takes about one week from signup. Your EMR connection and phone number are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days. There is no setup fee on managed plans.
Workflow
New patient scheduling
How a first-time caller becomes a booked appointment on one call.
Workflow
Automated patient scheduling
Booking, rescheduling and calendar rules the receptionist applies on every call.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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