eClinicalWorks
AI receptionist captures insurance details during call, staff can then verify eligibility in real time using eClinicalWorks or insurance portals before appointment confirmation.
Staff have insurance details in hand immediately after call ends, can verify eligibility before appointment is locked in.
Catching ineligible or expired coverage at booking time instead of at claim submission.
Staff can inform patient of copay, deductible, or coverage limits during confirmation call or appointment summary.
Insurance captured on call
Structured data ready for staff eligibility verification
Manual verification workflow
Staff review and confirm coverage using eClinicalWorks or insurance tools
Eligibility confirmed before visit
Patient and practice aligned on coverage before appointment day
The AI captures insurance details during the call. Real-time eligibility verification happens after the call, when your staff use eClinicalWorks or your insurance verification tool to confirm coverage and benefits. Your team then communicates coverage details to the patient before the visit.
Insurance information is returned as a structured summary that staff review in eClinicalWorks or your eligibility verification system. You can then update the patient record with verified coverage information and add notes about copays or deductibles.
The AI collects the insurance details as provided. When your staff verify eligibility, if coverage is inactive or expired, they can contact the patient to update coverage before the appointment or discuss payment options.
Yes. The AI captures any insurance information the caller provides. Your staff then verify it using your standard eligibility tools or by contacting the carrier, whether the plan is local, national, or specialty coverage.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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