eClinicalWorks
AI receptionist matches incoming calls to existing eClinicalWorks patients and retrieves their on-file insurance, reducing duplicate data entry and speeding appointment booking.
Insurance is confirmed on the call itself; staff spend less time searching eClinicalWorks for patient records.
Data already verified means appointment can be scheduled and confirmed quickly.
AI flags updates or changes to patient insurance that need to be refreshed in eClinicalWorks before the visit.
Patient matched via phone or name
Phone number or name lookup pulls existing eClinicalWorks record
Insurance confirmed on call
Caller verifies or updates existing coverage; changes captured for staff review
Changes flagged for review
Expired or new insurance noted for staff to update in chart
The AI uses incoming phone number or caller name to query your eClinicalWorks database in real time. If a match is found, the patient's existing record is pulled and confirmed during the call.
The AI asks the caller to confirm or update their insurance. Any change is captured and returned to your staff as a structured summary to review and update in eClinicalWorks before the visit.
The integration uses your existing eClinicalWorks API credentials to securely query patient records. Your IT or vendor can enable this feature during initial setup; it does not require changes to your EMR configuration.
The system treats the call as a new patient intake, capturing all insurance and demographic information from scratch. This is returned as structured data for staff to create a new patient record.
EMR Integration
AI receptionist for eClinicalWorks
Full-featured AI receptionist built for eClinicalWorks practices.
Next step
Automated patient scheduling
Booking, rescheduling and calendar rules the receptionist applies on every call.
Integration
EMR and EHR integrations
Named EMR integrations including eClinicalWorks, with real-time data sync for appointments and patient demographics.
Related
Capture insurance updates from returning patients calling eClinicalWorks practices
AI receptionist prompts returning patients to confirm insurance on file or provide updates during the call, captures changes and returns them as a…
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
