Operations

Unified Call Handling and Booking Across Multiple Dermatology Clinics

Centralized AI answering service that routes calls to the right dermatologist, location, and time slot—ideal for dermatology groups, DSOs, and multi-clinic networks.

Single phone number routes to all clinic locations based on availability and patient preference
AI maintains real-time visibility into each provider's schedule across locations
Patients see transparent availability and choose location or provider at booking
Appointment data and new patient demographics (name, DOB, phone) are booked into each clinic's EHR independently for billing and charting
Urgent calls escalate to the appropriate on-call provider regardless of location

How it pays back

One Number, All Locations

Patients call once and reach any dermatologist in your network. No location confusion, no forwarding calls between clinics.

Unified Scheduling View

Your administrators see all providers' availability across all locations in real time. Overbooking and scheduling conflicts disappear.

Faster New Patient Routing

The AI triages patients to the right location and provider based on need and availability. No staff time spent transferring calls or checking schedules manually.

Consistent Patient Experience

Every patient gets the same professional voice, same streamlined intake, and same booking experience—whether calling about a downtown or suburban clinic location.

Real-time multi-location scheduling

AI accesses all clinic schedules simultaneously and books appointments into the correct location's calendar

Automatic location routing

Calls route to available providers or the patient's preferred location based on appointment type and urgency

Unified intake workflow

Single patient record created with all demographics and appointment data linked across locations

EHR sync per location

Each clinic receives appointment bookings and new patient demographics in its own EHR environment for independent billing and clinical workflow

Frequently asked questions

If a patient calls and needs to see a specific dermatologist, can the AI handle that?

Yes. The AI can identify provider preference during the call and check that provider's availability across locations. If unavailable, the AI offers the next available slot with that provider or suggests alternatives with similar expertise.

How does the appointment sync to multiple EHRs?

The booking is created in a central scheduling hub and then synced independently to each clinic's EHR based on location assignment. This keeps billing and charting separate while maintaining a unified network view.

What if an urgent call comes in after hours?

The AI routes urgent calls to your on-call provider regardless of location. The call details and escalation flag are documented and synced to the appropriate clinic so the provider sees the history immediately.

Can the AI handle transfers between locations?

Yes. If a patient needs to reschedule at a different location or switch providers, the AI can rebook and sync the updated appointment to both the old and new location's schedule, avoiding double-booking.