Dermatology
Callers asking about Botox, fillers, laser treatments and other cosmetic procedures reach a live AI instantly. MedReception qualifies intent, captures cosmetic goals, and books the consultation appointment without voicemail or callback delays. Medical calls route separately so your team handles urgent cases first.
Callers researching Botox, fillers, laser hair removal or other procedures often hang up if they reach voicemail. MedReception answers immediately and asks the questions your team needs: what procedure they're interested in, whether they've had treatment before, and what they hope to achieve. The caller leaves with a booked appointment, not a voicemail tag.
A patient calling about a skin infection or post-procedure complication needs different handling than someone booking a consultation. MedReception distinguishes cosmetic inquiries from medical dermatology calls during the intake conversation and routes each to the right team, so urgent cases reach your clinicians first.
Once the caller confirms their preferred time slot, MedReception writes the appointment and patient demographics directly to your EMR and sends confirmation texts and emails. Cosmetic goals, prior treatment experience and expectations are captured as a structured, EMR-pasteable summary your staff review during the consultation. Your front desk never sees a voicemail stack or callback list for cosmetic bookings. Custom-built setup means the intake questions and routing rules match your practice's cosmetic menu and medical protocols exactly.
Patient contact details, cosmetic goals, prior treatment experience and expectations are captured as a structured summary. Your staff review it once during the consultation prep, not multiple times across voicemail notes and intake forms. Appointment details are already in the schedule; chart prep is streamlined.
Every cosmetic call answered
No voicemail for high-intent procedure inquiries
Instant appointment booking
Caller leaves with a confirmed time slot, staff enters nothing
Cosmetic and medical calls routed separately
Urgent cases prioritized, consultation queue stays clear
Structured intake captured on first contact
Goals, history and expectations ready for your staff
During the first intake questions, the AI listens for procedure type and clinical context. A caller asking about Botox or fillers is routed to cosmetic intake; a caller reporting a rash, infection or post-procedure complication is routed to medical urgency. Your team configures the routing rules during setup so the AI follows your practice's protocols.
MedReception tells the caller when the next opening is and asks if they'd like to be added to a waitlist or receive a callback when a slot opens. The caller's intake is captured and your staff follows up, so the inquiry is never lost.
Yes. During setup, your practice defines the cosmetic intake questions: procedure interest, prior treatment history, budget range if relevant, and any specific concerns. MedReception asks these during the call and captures the answers as a structured summary your staff review before the consultation.
Yes. Appointment details, patient contact information and demographics write directly to your EMR so your schedule is current and new patient records are created. Cosmetic intake notes and prior treatment history are captured as a structured summary your staff paste into the chart during the consultation.
Your practice defines the cosmetic procedures you offer, the intake questions you need answered, and the routing rules for medical versus cosmetic calls. MedReception is custom-built per client during a one-week launch, not a plug-and-play template. Your team gets white-glove onboarding and free lifetime edits if your menu or protocols change.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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