Front Desk Coverage
Your front desk phones ring constantly. MedReception AI answers every call instantly, captures new patient details, qualifies the visit reason, and books the appointment directly into your EMR. Staff review and confirm; you control the workflow. Nights, weekends, and overflow, covered.
Front desks field heavy call volume. When your team is full or after hours close, callers hang up. MedReception AI picks up every call, qualifies the new patient, and books them into your open slots, all before your staff even hears the phone ring. No more "call back Monday" or lost cosmetic procedure leads.
The AI asks about skin concern, location, duration, and whether the visit is medical or cosmetic. It captures chief complaint and urgency signals (rash spreading, severe itch, suspected skin cancer concern) and flags them in the summary your provider sees. Your staff never manually re-ask the same questions.
New patient name, date of birth, phone, and the booked appointment slot sync to athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, or Nextech. No manual entry. Your schedule is live and your team sees the confirmed booking right away.
You set which providers accept which visit types, how many slots are available, and which calls get escalated to staff immediately. The AI follows your logic every time. You own the qualification rules and can adjust them anytime, no code, no vendor wait.
MedReception builds your intake workflow custom to your practice, not a plug-and-play template. Your team gets white-glove onboarding and a real specialist, and every edit and optimization is free for life. Launch takes about one week from signup; the EMR connection and phone number are ready in 1 to 3 days.
Every call answered
Day, night, and overflow, no voicemail, no hold queue
Appointment writes to your EMR
New patient demographics and booking sync automatically; staff confirm
Structured dermatology intake
Skin concern, visit type, urgency, and reason for visit captured and summarized
13+ EMR integrations
Works with your existing dermatology practice management system
The AI books the appointment into your EMR directly if the slot is available and matches your rules. Your staff see the confirmed booking and can call the patient to confirm details if your practice prefers. The appointment is never lost in a callback queue.
You set up routing rules. The AI can ask which provider the patient prefers, filter by procedure type (e.g., Mohs, cosmetic laser, medical consultation), and route accordingly. If the caller's need doesn't match available slots, the AI offers alternatives or escalates to your staff.
You define urgency flags. The AI listens for keywords (rapid change, bleeding, suspected melanoma, severe itch) and marks the call summary with an urgency tag. Your staff and provider see it immediately and can prioritize the appointment or call the patient back the same day. The AI never makes a clinical decision; it routes and escalates by your rules.
Katie, the AI, still answers every call, handles intake, and books the appointment. Your staff enter the booking into your EMR manually, but the structured call summary is ready for them, no re-asking. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Plans include a monthly block of minutes, then a per-minute rate after that. There is no setup fee. After your first three months, we offer a reduced-cost annual plan priced on your actual usage. Talk to our team about your practice size and call volume; we will scope the right plan for you.
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Dermatology practices
How call handling differs for dermatology practices.
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Booking new patients on the first call
How a first-time caller becomes a booked appointment on one call.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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