Multi-Location

One AI reception system handles calls for all locations, routes with location intelligence, and captures structured summaries for your EHR

Manage appointment booking, intake, and after-hours calls for all locations with a single AI receptionist. Calls are routed to the correct office or provider, and bookings sync to your central (or location-specific) EHR. Intake data is captured as structured, EMR-pasteable summaries for your team to review and file.

Single phone number or location-aware phone trees route calls to the right office
AI checks availability at all locations and suggests nearest opening
New patient intake and appointment booking work identically at every location
Appointment bookings and patient demographics sync to central EHR (or federated location records)
After-hours calls routed to on-call provider at the location where patient last received care
Unified reporting dashboard shows call volume, bookings, and intake completion across all offices

How it pays back

Patients Call Once, Get Served at Any Location

Whether a patient calls for Downtown or Uptown office, they reach the same AI. If Downtown is full, the AI books them at Uptown and explains the location. No patient transfers, no confusion.

No Interoffice Coordination Overhead

Your central staff doesn't spend time routing calls between locations or re-entering patient data. The AI handles location logic; your EHR handles data consistency.

Scale Without Adding Receptionists

Add a third or fourth location and the AI scales with you. One system handles all call volume, reducing the need for location-specific front-desk staff.

Unified Patient View Across Locations

Your EHR shows all interactions—calls, intakes, bookings—from every location in one patient record. You can see that a patient called the Downtown office, then booked at Midtown, without manual notes.

Location-aware call routing

Calls routed to the correct office or on-call provider based on patient location and availability

Unified EHR sync across locations

Appointment bookings and patient demographics write to one system or federated location records; intake summaries captured for staff review

Cross-location availability

AI can book patients at any location and explain the difference if their preferred slot is full

Centralized reporting

Dashboard shows call volume, bookings, no-shows, and intake completion by location

Frequently asked questions

Can the AI tell a patient 'We're full at Downtown, but Uptown has an opening on Thursday'?

Yes. You configure whether patients prefer same-location or are willing to travel. The AI follows that preference and offers alternatives with clear location and time details.

How does the EHR integration work if each location uses a separate practice management system?

We can integrate with federated systems, pulling availability from each location's calendar and writing bookings to the correct location database. For unified EHRs (like a DSO model), bookings write to one system with location tags.

What if an on-call provider at Downtown calls in sick—can the AI route emergencies to Uptown?

Yes. You configure on-call rotation and backup rules, and the AI respects real-time availability. If Downtown on-call is unavailable, calls can escalate to Uptown or a regional on-call pool.

Can I see which location received the most calls or booked the most new patients?

Yes. Our dashboard breaks down call volume, bookings, intake completion, and no-shows by location. You can also filter by day, week, or month for trend analysis.

Do patients need different phone numbers for each location, or is there one number?

You can use one number for all locations (with a brief location prompt if needed) or unique numbers per location. Both route to the same AI system; the routing logic is identical.

How do I update availability if a location closes for a holiday?

You set office hours and holidays in your EHR or our configuration portal. The AI checks these before offering appointment slots. No manual override needed.