Concierge & DPC
Concierge physicians bill for their time by the member. Administrative interruptions—appointment changes, prescription refills, prior auth calls—steal from chair time and revenue. An AI receptionist handles these, protecting the physician's schedule and income.
Concierge physicians are paid for member time and consultations. Each administrative interruption—a call from a member asking to reschedule—costs the practice revenue. An AI receptionist that handles routine administrative calls without physician involvement protects chair time and maximizes billable hours.
Your physician focuses on seeing members, not fielding routine calls. Appointment changes, refill requests, and routine questions are handled by the AI and your nursing staff. Only true urgent issues or complex member needs reach the physician.
When physicians aren't interrupted by administrative calls, they finish charts faster. They document encounters while they're fresh, complete summaries before the next member, and catch clinical issues before they become complex.
Constant low-level interruptions drain cognitive energy and frustrate physicians. An AI receptionist that eliminates the noise of routine requests allows physicians to work in deeper focus, reducing fatigue and improving job satisfaction.
Routine phone requests (refills, prior auth checks) are routed directly to nursing or your PA, with clinical context and member history already attached. Your clinical support staff handles these efficiently without interrupting the examining physician.
Routine calls handled without physician involvement
Appointment changes, refills, and prior auth checks managed by AI and staff
Urgent calls escalated immediately
Clinical emergencies reach the physician's device within seconds
No ad-hoc call interruptions during patient exams
Callbacks batched and prepared so the physician reviews them between members
Prior auth requests processed automatically
Complex requests escalated; routine requests handled without physician input
Clinical context attached to every escalation
Physician sees member history and reason for call upfront
The AI answers and triages every call. Routine calls (appointment changes, refill requests, prior auth status checks) are handled entirely by the AI or routed to nursing staff. Urgent clinical calls are escalated to the physician immediately. The physician never fields routine calls unless they choose to.
The AI explains that the physician will call them back shortly, or transfers them if the physician is available. For routine requests, the AI gently offers to handle it or route it to nursing. Most members accept this and are satisfied with the resolution.
The AI asks which medication the member wants refilled and if there are refills remaining. If refills are available and the request is routine, the AI routes it to nursing or your PA. They verify the request, approve it, and send it to the pharmacy without physician involvement. Complex or contraindicated refills are escalated.
Yes. The AI captures the prior auth request, checks if it's routine and previously approved, and can submit it automatically to the insurance. Complex or new prior auth requests are routed to your clinical staff or the physician. Routine reauthorizations are handled entirely by the AI.
The AI queues all calls and your staff prepares a summary of each one—what they called about, any clinical flags, and what action is needed. When the physician finishes with a member or at the end of clinic, they review the summary and batch their callbacks or delegations to staff.
No. It redistributes their work. Instead of physicians fielding routine calls, your nursing staff and administrative team handle phone requests that were previously interrupting the physician. This allows your staff to be proactive and organized rather than reactive.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
