Concierge & DPC

Scale member bookings and intake with AI receptionist instead of headcount

Concierge practices hit panel capacity not because of provider availability, but because front desk can't handle call volume. MedReception AI answers every call, books appointments, and onboards new members without adding staff.

Handle unlimited call volume—no overflow to voicemail or abandoned calls
New members booked and onboarded automatically during their first call
Appointment data (name, DOB, phone, time) written directly to your EHR
Existing members get immediate callbacks and instant booking confirmations
Staff freed from call-handling work, focused on clinical support instead
Growth limited by provider schedule and exam room capacity, not front desk bandwidth

How it pays back

Expand Panel Without Adding Headcount

Traditional practices hire new front desk staff to handle more members. Concierge practices can expand panel using AI receptionist: every call answered, every new member onboarded, every appointment booked—all without hiring. Staff cost stays fixed, panel size grows.

New Members Close on First Call

Prospect calls to inquire about membership. Traditional practice: slow callback, forms via email, days to book first visit. AI receptionist: prospect reaches someone immediately, answers all questions, books first appointment in that call. Higher close rate on first contact.

Reduce Time-to-First-Appointment

New members want to see their doctor quickly. With AI receptionist handling intake and scheduling automatically, first appointment can often be booked within days, not weeks. Faster onboarding improves new member satisfaction and retention.

Predictable Revenue From Predictable Member Growth

With AI handling call capacity, your only constraint is provider availability and exam rooms. You can forecast how many new members your practice can absorb and plan accordingly. Hiring and infrastructure decisions become predictable.

Unlimited call capacity

No call volume limit; every incoming call answered

Instant member onboarding

New patient record, appointment, and confirmation all on first call

Fixed staffing cost

Panel growth without proportional front desk hiring

Named EMR integrations

Direct booking sync to your system

Frequently asked questions

How does AI receptionist increase new member bookings?

New prospects call with questions about membership. The AI greets them immediately, answers FAQs, explains benefits, and offers to book their first appointment. Prospects who reach a person immediately (vs. voicemail or hold) are much more likely to commit. AI removes friction and closes more prospects on first call.

Can the AI handle membership sales questions?

Yes. You provide talking points about membership tiers, costs, benefits, and FAQs. The AI answers these questions naturally in conversation. Complex or objection-heavy calls are escalated to your membership specialist. The AI qualifies the lead and gathers baseline info before handoff.

What if your panel is full and you don't want to book new members?

You can configure the AI to put new prospects on a waitlist and collect their contact info, or to offer future availability dates. The AI doesn't force bookings—it follows your business rules. You can also toggle new member bookings on and off as your panel fills and empties.

How do we measure the panel growth impact?

Your EHR reports how many new patients were booked by AI receptionist each month. Compare those numbers to previous months when you hired a new staff member. Track new member bookings month-over-month.

Does this integrate with our concierge membership software?

The AI books appointments into your EHR. Integration with membership/billing software varies. We work with most major concierge platforms; your team can confirm compatibility. At minimum, all booking data flows to your EHR and can be exported to billing.