Concierge & DPC
A closed panel does not stop the phone ringing. When you are not taking new members, the AI can capture the inquiry, offer a waitlist or a future date, and follow your rules instead of booking, so demand is recorded rather than lost and you choose when to open the panel again.
A full panel is a temporary state. The inquiries that arrive during it are the list you work from when a member leaves, which only exists if somebody captured them at the time.
It follows your business rules. If your rule is that new members are not being booked, the call ends in a waitlist entry or a future date, not in an appointment you did not want on the calendar.
Pausing new-member booking does not touch member call handling. Existing members keep instant booking and immediate answers while the prospect path is closed.
When capacity opens, new-member booking goes back on and the same call flow starts scheduling again. There is no separate project to run each time the panel breathes in or out.
Unlimited call capacity
No call volume limit; every incoming call answered
Instant member onboarding
New patient record, appointment, and confirmation all on first call
Fixed staffing cost
Panel growth without proportional front desk hiring
Named EMR integrations
Direct booking sync to your system
Yes. Answering, capture and member call handling are independent of whether new-member booking is enabled. You can turn new bookings off and leave everything else running.
Whatever you configure. Most practices have the AI explain that the panel is currently full, offer to take their details for the waitlist, and answer membership questions from your talking points so the prospect still gets a real conversation.
The AI collects the prospect's contact information and their stated interest and returns it as a structured record for your team. Your enrollment staff work the list when capacity opens.
No. Member bookings, appointment changes and routine questions are handled the same way regardless of whether the panel is open to new inquiries.
New-member bookings are toggled on and off as your panel fills and empties. The next prospect who calls after you re-enable it is offered a first appointment in that conversation.
Specialty
AI receptionist for concierge and DPC practices
Full concierge and DPC practice features.
Next step
Filling cancelled slots automatically
How cancelled slots get refilled from the waitlist without staff phone time.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
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Practices add front-desk staff by reflex as the member count rises.
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