Workflow
Concierge practices invest heavily in member time and expertise. No-shows waste both. AI receptionist sends automated appointment confirmations and day-of reminders, and can handle member requests to reschedule — keeping your schedule full and your chair time protected.
When members confirm their appointments or reschedule proactively, your chair time is protected. No wasted slots, no provider waiting for a no-show member to arrive.
Automated confirmations and day-of reminders eliminate the phone bank work. Your staff focus on member care calls, complex scheduling, and urgent issues — not sending confirmation texts.
Members can reply 'yes' to the reminder, reschedule via SMS or voice, or call if they need to discuss timing. This flexibility reduces anxiety about missing appointments and increases the likelihood they show up or reschedule early.
You see which members confirm reliably and which cancel or no-show frequently. This pattern can inform care coordination conversations — e.g., is the member too busy, are there barriers to access, do they need a different appointment time?
Confirmations sent automatically
No manual reminder calls or texts needed
Member reschedules on the call
New appointment booked and calendar updated instantly
Confirmation status tracked
Confirmed, rescheduled, or no-show status documented per appointment
No-show members flagged
Care coordination team has context for follow-up
You can configure both. Initial confirmation goes out when the appointment is booked (same day or next day). Day-of reminder is sent 24 hours before the appointment. Members who confirm on either message won't receive duplicate reminders.
Yes. Members reply 'reschedule' or press a key during the voice reminder, and the AI offers available slots. The member selects a new time, confirms, and the appointment is booked and the calendar is updated immediately. No staff intervention needed unless the member wants to speak to someone.
The appointment remains on the calendar. If the member doesn't show up, the status is logged as 'no-show' in the member record. Your care team can then follow up — checking on the member's wellbeing, addressing barriers, or updating the member's preferences.
You can customize reminder rules. For example, urgent same-day appointments, established follow-ups, and preventive visits all get reminders. You can disable reminders for certain visit types or for members who prefer not to receive them — their preference is respected and documented.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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