Concierge & DPC
Concierge members pay for access and relationship. AI ensures every call feels valued: personalized routing, instant escalation, follow-up outreach, and proactive appointment reminders keep members engaged and renewing.
The AI remembers their history, prioritizes their calls, and makes their experience frictionless. That loyalty compounds at renewal time.
Declining call frequency, missed appointments, or unresolved issues trigger staff alerts. Your team can intervene before a member leaves.
Retention metrics are visible. You know which members are at risk and where to invest in engagement.
Members who feel known and cared for refer their friends. The AI doesn't replace relationship—it deepens it.
Relationship-aware routing
Member history and preferences guide every call
Proactive engagement
Appointment reminders and follow-up outreach automated
Lapsed member alerts
Declining engagement patterns flagged for staff intervention
Satisfaction visibility
Call resolution and member feedback tracked in your dashboard
The AI tracks call sentiment, resolution rates, and escalation frequency. Patterns—like frequent escalations or complaints—trigger alerts to your staff so you can reach out and address concerns.
It analyzes engagement patterns: declining call frequency, missed appointments, or unsuccessful scheduling attempts. These members are flagged for your team to reach out and re-engage.
Yes. Automated reminders are sent via SMS, email, or voice call (your choice) based on your settings. Members can confirm, reschedule, or cancel directly through the notification.
Thank-you messages, appointment summaries, medication reminders, follow-up appointment booking, and next-step guidance can all be automated. Your staff can customize the messaging for your practice.
Integration with your EMR (if supported) enables real-time member history and automatic sync of scheduling changes. The system also works alongside your EMR with exported call logs and member data, giving you flexibility to switch EMRs without losing your AI.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
