Concierge Medicine
Concierge members expect immediate access and personalized care. MedReception AI answers every incoming call, identifies the member, screens for urgency and provider preference, and routes or escalates with structured detail so your clinical team makes the decision.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Concierge members pay for access. MedReception answers every call 24/7, screens it on the first ring, and either routes to a clinician, schedules an appointment, or queues a callback. No hold times, no dead ends, no message-taking delays.
You define what counts as urgent: chest pain, fever, medication side effects, or member-specific red flags. MedReception screens and escalates according to your protocols. Your clinicians always decide next steps; the AI routes and summarizes.
No new front desk hires needed. MedReception handles call volume, intake, and routing 24/7. Your team focuses on clinical care and member relationships. Setup takes about one week; the phone number and EHR connection are ready in 1 to 3 days.
New member details, appointment bookings, and demographics sync to your EMR. Medical history, symptoms, and caller context are captured as a structured summary your staff reviews and files. Never approves, denies or changes a prescription; your clinicians stay in control.
Every call answered
No voicemail, no missed members, day or night
Urgency routed by your rules
Acute concerns escalated to on-call; routine requests queued for callback
Member context captured
Allergies, medications, prior conditions, and caller intent sent as structured summary
Named EMR integrations
Bookings and new member data sync to your practice system; portable if you switch EMRs
The member provides their phone number or name. MedReception looks up their record in your EMR before greeting them, so your team sees their history, provider preference, and any flags on the first screen.
You define urgency rules: chest pain, fever, medication reactions, or member-specific concerns trigger escalation to your on-call provider or urgent slot. MedReception screens and routes; your clinician decides the response.
Yes. If the member's established provider is available, the call routes to them. If not, it routes to the covering provider by specialty. You control routing rules entirely.
No. Appointment bookings, new member demographics, and contact details sync to your EMR. Medical history, symptoms, and call context are captured as a structured summary your staff reviews and files. Your clinicians decide what goes in the chart.
Launch takes about one week from signup. Your phone number and EHR connection are ready in 1 to 3 days. Registering the number for member texting takes about 5 business days. Your onboarding team walks you through every step.
Core
Call routing and triage
Getting each caller to the right place first time.
Related
AI receptionist for concierge and DPC practices
How call handling differs for concierge and dpc practices.
Next step
Workflow playbooks
Step-by-step workflows for the calls a practice actually gets.
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Voicemail Replacement for Concierge Member Retention
Concierge members expect to reach someone. When calls go to voicemail, members feel forgotten and retention suffers.
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Managing Call Volume in a High-Touch Concierge Practice
Concierge practices attract members expecting rapid access and personalized attention.
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Triage and Internal Coordination for Concierge Practice Calls
Concierge practices operate with small teams where the right call needs to reach the right person immediately.
Related
Screening Member and Non-Member Calls in a Concierge Practice
Concierge practices field calls from both members and non-members.
Related
Provider Protection and On-Call Screening in Concierge Practices
Concierge providers often give members their personal phone numbers.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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