Concierge & DPC
Concierge members expect frictionless booking. An AI receptionist confirms membership status, checks real-time availability, books appointments, and writes appointment data and member demographics to your EMR—all without staff intervention.
No hold time, no callback, no staff-assisted booking. Member calls, AI verifies membership, checks availability, books the appointment, and confirms in seconds. Premium service experience.
Bookings and member demographics are written directly to your EMR calendar. Your staff does not manually enter member calls or update provider schedules. Zero double-bookings or data-entry errors.
AI asks reason for visit, relevant symptoms, or clinical concerns during booking. This context is returned as a structured summary that clinical staff can review and use to prepare for the appointment.
Executive members book only with preferred providers. VIP members get priority slot access. AI respects all tier-based preferences automatically.
Appointment bookings and member demographics
Written to your EMR automatically
Member eligibility verified
No ineligible or lapsed-member bookings
Real-time calendar awareness
AI sees all availability, blocks, and prep time
Confirmation sent automatically
Member receives SMS or email confirmation instantly
The AI verifies membership status during the booking flow. If the member's membership has lapsed or expired, the AI alerts them and routes the call to your concierge or billing staff to address renewal or reinstatement before booking.
Yes. You configure member-tier rules and individual member preferences in the system. VIP members always see preferred provider availability first, or book only with preferred providers. AI respects all preferences during booking.
Yes. The AI syncs with your EMR calendar and sees provider prep time, lunch blocks, surgery time, and any buffer rules you've configured. It only offers available time slots and never double-books.
Appointment booking, date, time, provider, and member demographics (name, phone, DOB) are written to your EMR. Reason for visit is captured as structured text that your clinical staff can review before the appointment.
Yes. Members can reschedule or cancel through the same AI conversation. Changes are updated in your EMR calendar immediately. No staff action required.
Workflow
Patient intake
Capture visit context and reason for appointment during booking.
Specialty
AI receptionist for concierge and dpc practices
Concierge and DPC configuration with membership and retainer workflows.
Integration
EMR and EHR integrations
Appointment bookings and member demographics written to your EMR automatically.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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