Concierge & DPC
Concierge members pay for after-hours access. An AI receptionist answers after-hours calls, performs rapid triage, and notifies the on-call provider or nurse line with a complete triage summary—eliminating the need for a dedicated answering service.
Members reach an intelligent voice that understands their symptoms, captures medical context, and ensures the on-call provider has complete information before calling back. This is safer and more personal than a generic answering service.
The provider receives a structured triage summary, member history, and clinical context—not a voicemail that forces them to call back and re-interview the patient.
Rapid triage and direct provider callback often resolve urgent concerns without an ED visit. Non-emergent concerns are triaged appropriately and scheduled for next-day urgent or routine appointment.
You don't hire night staff or contract with an answering service. The AI covers every hour, and the on-call provider receives complete data for every call.
After-hours calls answered
Every call receives triage and on-call provider notification
Rapid triage capture
Symptoms, severity, and history captured efficiently
On-call notified immediately
Provider receives full triage summary and member context
Call logged and chart-ready
Triage summary and member feedback available for morning review
The AI follows your clinical protocol: asking about symptoms, severity, duration, medications, and allergies. It gathers the same information a nurse would capture on a triage call. Answers are structured and sent to the provider with the callback notification.
The AI recognizes critical triggers (chest pain, difficulty breathing, altered consciousness) and immediately escalates to 911 dispatch or the ED, with the on-call provider notified simultaneously.
The AI calls the on-call provider's personal phone (or sends an SMS alert if configured) with the member's name, chief complaint, and a link to the detailed triage summary. The provider then calls the member back.
No. The AI gathers information and notifies the provider. The provider makes all clinical decisions and can prescribe or authorize refills based on their judgment and your practice's protocols.
The AI uses a backup protocol: retry with delay, contact a second on-call provider, or escalate to your nurse line. Members are notified of the next step and provided callback ETA.
Yes. The AI's triage summary is logged and available the next morning for the provider to review and file in the chart, or to create a brief encounter note.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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