Concierge & DPC
Chief complaint, severity, duration, medications and allergies, captured before the physician's phone rings. What is inside an after-hours triage summary, and what it saves the physician from asking twice.
A message saying a member called forces the physician to ring back and start from the beginning, at 2 AM, without notes. A summary carrying the complaint, severity, duration, medications and allergies means the callback begins where the interview left off.
The call follows the clinical protocol you set, asking about symptoms, severity, duration, medications and allergies — the same information a nurse would capture on a triage call. What the physician receives is therefore consistent from night to night rather than varying with who happened to be on the switchboard.
Nothing clinical is decided before the callback. The AI gathers information and notifies; the provider makes every clinical decision and handles any prescribing or refill authorisation under their own judgement and your practice's protocols.
The triage summary is logged and available the next morning for the provider to review and file to the chart, or to turn into a brief encounter note. The record of a 2 AM call is therefore a document rather than somebody's recollection of it.
After-hours calls answered
Every call receives triage and on-call provider notification
Rapid triage capture
Symptoms, severity, and history captured efficiently
On-call notified immediately
Provider receives full triage summary and member context
Call logged and chart-ready
Triage summary and member feedback available for morning review
The member's name and chief complaint, the symptom severity and duration, the medications and allergies captured on the call, and the member's context. It arrives as a briefing the physician can read before dialling rather than a notification that somebody called.
The AI calls the on-call physician's personal phone, or sends an SMS alert if that is how they are configured, carrying the member's name, the chief complaint and a link to the detailed triage summary. The physician then calls the member back.
By following your clinical protocol: asking about symptoms, severity, duration, medications and allergies, in the order your protocol asks them. The answers are structured and sent with the callback notification rather than left as audio.
No. It gathers information and notifies the provider. The provider makes all clinical decisions and can prescribe or authorise refills based on their own judgement and your practice's protocols.
Critical triggers such as chest pain, difficulty breathing or altered consciousness escalate immediately to nine one one dispatch or the emergency department, with the on-call provider notified at the same time rather than afterwards.
Yes. It is logged and available the next morning for the provider to review and file in the chart, or to use as the basis for a brief encounter note.
Workflow
After-hours call handling
General after-hours triage and on-call routing for any practice.
Specialty
AI receptionist for concierge and dpc practices
Full concierge solution with 24/7 member support.
Workflow
Call routing and triage
Urgent triage logic and provider routing.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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