Concierge Medicine
Concierge members expect immediate access to their provider. Intelligent call routing separates urgent escalations from routine scheduling, gets members to the right care, and prevents alert fatigue.
Concierge providers on-call can't afford alert fatigue from routine appointment requests. Triage filters out non-emergencies, so the provider hears only what matters.
Urgent calls get routed to the provider in seconds. Routine calls get booked into the first available slot. Members feel heard and cared for either way.
AI checks real-time availability before booking, preventing double-bookings or scheduling into fully booked blocks. Members confirm the appointment on the call.
Your front desk goes home. The AI triages all after-hours calls with the same clinical framework your staff would use, reducing morning backlog.
Urgent calls escalated
High-acuity contacts route to on-call provider immediately
Routine calls booked
Non-urgent appointments scheduled into next available slots
Rotating schedules supported
Multi-provider on-call rotation by day, week, or custom rule
Real-time availability
No double-bookings; confirmed slots sync to EHR
During intake, the AI asks about symptoms, onset, severity, and prior medical history. It applies your practice's urgency rules—for example, chest pain or difficulty breathing is always urgent; sore throat might be urgent if it started today and the member has fever. You define the framework; the AI applies it consistently.
The member can always ask to be transferred to the on-call provider. The AI honors this. The call is logged for quality review, so your practice can refine the triage rules if patterns emerge.
Yes. Some providers may want to handle certain complaint types (e.g., pain management). You configure which calls route to which provider and what urgency threshold triggers each escalation.
Yes. The AI pulls real-time availability from your EHR, checks for open slots, and books appointments directly. New bookings appear in your schedule immediately. For escalated urgent calls, the AI logs the need for provider callback.
You configure the fallback: transfer to answering service, leave a voicemail for morning callback, or escalate to an urgent-care partner. The AI follows your rules.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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