Concierge & DPC Calls
Membership panels order broad testing and members watch the portal. Capture the result question, verify identity, and route it to your physician.
Membership medicine often includes an extended annual panel and advanced testing, and portals release results to the member automatically. The call arrives when the member reads a flagged value, not when the physician sits down with the report. Capturing that call properly is what keeps the member from filling the gap with a search engine.
No result is acknowledged as existing until the caller clears the verification rules you wrote. On family and employer memberships, where a spouse or a parent may sit on the same account and pay the same invoice, the rules can be set separately for each adult member.
It does not read values, quote ranges, describe a result as normal, or tell a member not to worry. It records the question and routes it to the clinician your protocol names. Everything a member hears about what a result means comes from your physician, which is the conversation they are paying for.
Every result question becomes a structured task carrying the member, the test, the question and a confirmed callback number, so the conversation your membership promised has an owner and a due time rather than living in someone's head until the member chases it.
Under 1 second to answer
Result calls cluster the moment a portal release goes out, and every line answers at once
Unlimited concurrent calls
A batch of results released to the panel does not create a hold queue
HIPAA BAA included
Identity checks, transcripts and result-related notes encrypted with AES-256 at rest and TLS in transit
No, under any configuration. It does not read values, quote ranges or characterise a result in any way. It confirms only what your practice explicitly permits, such as that a result has been received and is with the physician, and it routes the question to the clinician you named.
Against the identifiers your practice chooses, applied before any result is acknowledged. If verification fails, the system follows the fallback you wrote, whether that is a callback to the number on file, a message for staff, or a request that the member use the portal.
Each adult member is verified individually. Being named on a shared membership or paying the invoice does not authorise access to another adult's results. The system applies the authorisation you recorded for that specific member and routes anything outside it to staff.
Where a read-back integration exists for your system, yes, within the limits you set. Otherwise it captures the question rather than guessing, because a wrong answer either sends the member to the portal for nothing or implies a result exists when it does not.
Flag the test or the member accordingly and the call routes straight to the physician's queue with no intermediate handling and no message offered. A small panel is what makes that level of control workable in practice.
To the destination your team already works: an EMR task or telephone note, a clinical inbox, or a structured summary. Delivery is available through API or FHIR for supported systems and through secure workflow automation elsewhere, with custom integration available.
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Pillar guide
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
