Compliance
AI receptionists are HIPAA-compliant by design: encrypted calls, secure data storage, audit logs, and PHI handling protocols. Learn what compliance requirements apply and how to verify your vendor.
An in-house receptionist answers calls, hears PHI, and enters it into the EMR. An AI receptionist does the same—with encryption, logging, and audit trails. No new compliance burden; standard care.
Every call is logged with what was said, how it was triaged, and what action was taken. If a patient disputes care or there is a compliance question, you have a full record.
Because the AI captures PHI securely on the call and returns it as a structured summary for your staff to file, patient data is not emailed between staff, texted around, or stored in loose files. PHI stays in your secure system.
Your AI receptionist vendor is a Business Associate and signs a BAA with your clinic. You do not have to negotiate or add compliance layers; it is standard.
End-to-end encryption
All calls encrypted from patient phone to AI system
HIPAA-compliant capture
Patient PHI captured securely and returned as structured summaries; never shared with third parties
Full audit logging
Every call logged with timestamp, patient ID, triage outcome, and summary
Business Associate Agreement
Vendor is BAA-compliant and undergoes regular security audits
No. An AI receptionist that is HIPAA-compliant and signed as a Business Associate is permitted to handle PHI. It is the same as hiring a human receptionist: the person or system must be trained on HIPAA, use encryption, and sign a BAA.
The AI respects patient preferences. If a patient does not want to provide insurance or chief complaint on the phone, the AI notes that and flags it for staff callback. Appointment can still be booked and patient can complete intake at the visit.
Yes. As the practice owner, you have the right to audit call recordings for quality assurance and compliance. Recordings are stored securely and can be accessed via the admin dashboard or provided to your compliance officer.
Your AI receptionist vendor has a breach notification protocol (required by HIPAA). If there is unauthorized access to PHI, the vendor notifies your clinic immediately so you can notify affected patients and regulators as required. This responsibility is documented in the BAA.
Regulation
HIPAA and compliance
Full guide to HIPAA compliance requirements for AI receptionists and how to audit vendor practices.
Integration
EMR and EHR integrations
Learn how AI receptionists integrate with your EMR while maintaining HIPAA compliance and data security.
Product
Meet Katie, the AI receptionist
See how Katie is built for HIPAA compliance and security by design.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
