Compliance & Security
AI-handled calls through CallSara are encrypted, stored securely, and logged with full transcripts available for compliance audit and quality review.
Every call handled by the AI is logged with timestamps, transcripts, and escalation events. Regulators see a complete, traceable record with no gaps.
Listen to recordings, review transcripts, and verify AI performance without manual note-taking. Identify training needs or script improvements instantly.
Did a patient call? What did they say? When? The recording is proof. Eliminates 'he said/she said' arguments over appointments, advice, or escalations.
Access logs show who reviewed which calls and when. Meets regulatory requirements for staff training verification and oversight.
All calls recorded
Encrypted end-to-end, stored securely, available for audit and review
Consent logged
Patient permission for recording obtained and timestamped at call start
Transcripts generated
Full text of every call within minutes, searchable and exportable
Audit trail maintained
Access logs, staff review history, and retention dates tracked automatically
You control retention. Common options are 1 year, 2 years, 3 years, or until chart closure plus 1 year. Recordings are deleted automatically after the retention period.
Yes, your staff can access recordings for quality review, training, and compliance. Access is logged. External access (lawyers, regulators) requires authorization and is logged separately.
In two-party consent states (e.g., California, Illinois), the AI obtains explicit verbal consent at call start. This is recorded and logged. No recording proceeds without consent.
Recordings are treated as protected health information. They must be encrypted, stored on HIPAA-compliant servers, and deleted per your retention policy. Access is logged and auditable.
Yes. You can export call recordings and transcripts in bulk for regulatory requests or litigation. Exports are logged and timestamped per compliance policy.
Core Topic
HIPAA and compliance
Recording consent, encryption, audit trails, and regulatory requirements.
Operations
After-hours call handling
How AI manages calls when your office is closed and compliant.
Data Security
EMR and EHR integrations
How call summaries and patient information are securely captured and made available to your EMR.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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