Chiropractic
Chiropractic front desks field heavy call volume. When the phone rings during adjustments or peak hours, callers hang up after a few rings and book elsewhere. MedReception AI answers every call instantly, qualifies the caller (new patient, existing, injury referral, insurance question), routes to the right staff member or queue, and captures their information so nothing falls through the cracks.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Chiropractors often manage patient flow during treatment windows when the phone rings most. MedReception answers every call in parallel, so peak-hour volume never causes abandonment. New patients and injury referrals are captured and routed immediately instead of bouncing to voicemail.
Acute injury calls are flagged and routed to clinical staff or the provider based on your rules. MedReception captures the injury type, onset, and severity during the call so your team has context the moment they pick up. No clinical decisions are made by the AI; urgent cases are escalated for your clinician to assess.
MedReception qualifies new callers, captures their chief complaint and availability, then books them or queues them for callback. Your front desk gets a structured summary they paste into your chart. New patients are never stuck on hold or lost to competitor calls.
When your team is busy, callers join a callback queue instead of hanging up. MedReception tracks them and alerts staff when capacity opens, so no one is forgotten in a voicemail pile. Your practice controls the queue and callback timing.
MedReception builds your routing and triage rules from scratch based on your workflow, new patient vs. established, urgent vs. routine, provider preferences, and callback protocol. Your dedicated team refines routing continuously at no extra cost, so the AI improves with your practice.
Every call answered
No voicemail, no ring-to-hangup, no missed new patients
Caller type identified
New patient, existing patient, injury referral, billing, or referral source routed to the right queue
Urgent calls escalated
Injury cases and urgent requests flagged and routed by your clinical rules, not the AI's judgment
Callback queue managed
Callers stay in your system when staff are full, tracked and called back without manual follow-up
You set the urgency rules during setup. For example, acute injury calls, same-day pain escalation, or specific keywords trigger escalation to clinical staff or the provider. MedReception follows your protocol; it does not make clinical decisions. Your clinician decides whether the caller needs an urgent slot or a routine appointment.
MedReception answers the call, qualifies the caller, and either books them into an available slot or places them in a callback queue. You control the queue priority and callback timing. Callers never hear a busy signal or voicemail.
Yes. You set routing rules by provider, location, or specialty (e.g., sports injury, general adjustment, rehabilitation). MedReception also routes by caller type: new patients to intake, existing patients to their preferred provider, and referrals to the right associate. Your team controls all routing logic.
Yes. MedReception captures insurance details on the call and returns them in a structured summary for your staff to verify and file. Your team reviews it and enters it into your EMR as part of intake. This keeps your chart accurate and compliant.
Katie, our AI receptionist, still answers every call, handles intake, and sends booking requests to your staff. You enter appointments and patient data into your EMR manually. Custom integration available: want MedReception integrated with your EMR? We build custom EHR integrations; book a demo and we will scope yours.
Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. Your team will have a dedicated onboarding specialist throughout setup.
Core Feature
Preserving Caller Context Across Every Handoff
When a call moves from AI to staff, the context moves with it, reason for calling, urgency, and what was already asked, so nothing is repeated.
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Next step
Call routing and triage
Getting each caller to the right place first time.
Next step
The cost of missed calls
What unanswered calls cost a practice.
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