Multi-Site Routing
Group behavioral health practices run rotating clinician days across sites and video. Route each caller to the right office, clinician and calendar.
In behavioral health groups the clinicians rotate: two days at one office, one at another, the rest by video. A caller reaching the site nearest them frequently reaches an office their clinician is not in that day. Routing on the roster rather than on the line dialled is the difference between a message that lands and one that travels between desks.
Unlike a walk-in specialty, a patient at the wrong office cannot simply be seen. The clinician is with somebody else, the hour is gone, and both the session and some confidence in the booking go with it. Confirming the booked location from the record removes a common cause of that arrival.
A message meant for the prescribing psychiatrist that lands in a therapist's queue can sit for days, and the reverse loses time on something the therapist needed to see. Separating the two paths at the moment of the call is far simpler than reconciling the queues afterwards.
Each office develops its own way of answering, its own version of the cancellation policy, and its own idea of what to say when a clinician has left. A single configured rule set gives every caller the same answer regardless of which number they used or what time they used it.
Unlimited concurrent calls
Every site's line is answered at once, including during a shared surge
Dozens of languages
One language capability across every office rather than per-site staffing
HIPAA BAA included
Cross-site routing and message data encrypted with AES-256 at rest and TLS in transit
Yes, or each site can keep its own number with rules that differ per site. Routing is driven by your configuration rather than by which line rang, so a caller reaching any of your numbers can still be placed correctly.
From your scheduling system where integration is live, so the location is read rather than assumed. Where no integration exists it captures the question and routes it instead of guessing at a site.
The caller hears the wording your practice wrote for reassignment and the call routes to whoever handles it. The assistant does not improvise an explanation, comment on why a clinician left, or assign a replacement itself.
Yes. Hours, services offered, escalation contacts, on-call arrangements, and access instructions are configured per location, and a telehealth-only group of clinicians can be treated as its own site with its own rules.
It records the site attached to the appointment and the site the caller expects, then flags a mismatch for staff. It does not reassign a chart or change a location on its own.
It is authored once by your clinicians and applied identically on every number, including after hours, with per-region routing where your group operates in more than one country. The system executes what you defined and never assesses a caller.
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