After-Hours
Keep your practice accessible on weekends and holidays without paying staff to work off-hours. An AI receptionist answers calls, books appointments, and escalates urgent cases.
Patients expect to reach medical practices on Saturday and Sunday. An AI receptionist answers every weekend call, books appointments, and escalates urgent cases. Your staff stays home while you maintain patient access.
On Thanksgiving, Christmas or New Year's, your practice is closed but the AI receptionist answers. Callers hear your message ('We are closed for the holiday but we are monitoring urgent calls'), and urgent cases are routed to your on-call team.
Every weekend or holiday appointment is already in your EMR with patient demographics captured. Your front desk does not field a backlog of callbacks. They verify insurance and prep charts for the confirmed appointments waiting in your schedule.
Every weekend call answered
Saturday and Sunday coverage included, no voicemail
Holiday emergency routing
Urgent calls escalated to your on-call provider on all holidays
Appointments booked and ready
Weekend bookings appear in your EMR with patient demographics by Monday morning
New patient capture
Demographics and chief complaint ready for your chart
Yes. You can set different messages for weekends, major holidays, or any day you designate as closed. For example, Saturday might say 'Thank you for calling. We are open normal hours Monday through Friday. For urgent matters, press 1.' A holiday message might say 'We are closed for the holiday. All urgent calls are monitored by our on-call team.'
The appointment is written immediately to your EMR along with the patient's name, date of birth, and phone number. The AI also sends a confirmation text or voicemail to the patient (customized per your workflow). Your staff sees the new appointment in your schedule Monday morning and can verify insurance, send pre-visit forms, or prep the chart.
Yes. If a caller reports a symptom you have flagged as urgent (chest pain, difficulty breathing, uncontrolled bleeding, etc.), the AI escalates immediately to your on-call provider. Routine appointment requests and non-urgent questions are handled by the AI and logged for your staff to review.
Yes. You can disable call handling for any date or day. You might keep it on for regular weekends but turn it off during a holiday week or when your entire practice is traveling.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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