Orthopedic Intake
Every new orthopedic patient call is an intake opportunity. MedReception AI answers, books the appointment, and gathers injury history, prior treatments, current medications, and allergies during the same conversation. Staff receive a structured summary ready to file; demographics and the booking sync to your EMR.
By MedReception AI, physician-built by Paul Toomey, MDPublished
New patients answer intake questions while booking their appointment. No separate form, no follow-up email, no voicemail tag. Your front desk receives a ready-to-file summary and a booked slot.
Appointment bookings and patient demographics (name, date of birth, phone, address) sync to your EMR. Medical history, allergies, and injury details are returned as a structured summary your staff review and file. Reduces transcription errors and speeds chart prep before the visit.
AI asks about mechanism, swelling, range of motion, and prior care. Calls with urgent findings (e.g., loss of sensation, severe trauma) escalate to your clinician immediately. Routine intakes flow to your scheduler.
Katie answers during business hours; Annie covers after-hours and weekends. No missed new patient calls, no voicemail dead ends. Orthopedic intake happens whenever patients call.
Every call answered
No voicemail for new patient intake. Katie answers during hours, Annie after-hours.
Structured intake summary
Medical history, allergies, medications, and injury details returned as EMR-pasteable text for your staff to review and file.
Urgent calls escalated
Calls with red flags route to your clinician per your escalation rules. AI does not make clinical decisions.
Named EMR integrations
Appointment bookings and patient demographics sync to athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech.
No. The AI asks about injury history, prior care, current medications, and allergies. It does not assess severity or make clinical judgments. Calls with urgent findings (e.g., trauma, neurological symptoms) are routed to your clinician per your escalation rules. Your physician or PA decides next steps.
The AI is multilingual. Spanish-speaking patients complete intake in Spanish without transfer. The structured summary is returned in English for your staff.
Appointment bookings and new patient demographics (name, date of birth, phone, address) sync directly to your EMR. Medical history, allergies, medications, and injury details are returned as a structured summary your staff review and file into the patient record. Insurance information is captured and handed to your billing team to verify and enter.
MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. If your system is not listed, custom integration is available. Book a demo and we will scope the build.
Yes. Every MedReception AI is custom-built for your practice. Your intake flow, escalation rules, and provider routing are configured during setup. You have a dedicated onboarding team and lifetime free edits as your practice needs change.
Feature
Patient intake
Capturing intake details during the call itself.
Integration
EMR and EHR integrations
How the receptionist fits alongside your record system.
Next step
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