Primary Care
MedReception handles incoming calls, new patient intake, appointment scheduling, and patient recall for Mesa-area family medicine and internal medicine practices. Works alongside eClinicalWorks, Athena, AdvancedMD, and other EMRs.
Instead of playing phone tag or waiting for staff callbacks, new patients get an appointment during their initial call — intake details are captured and ready for their visit.
Receptionists focus on clinical support and in-office tasks while the AI handles new patient scheduling and routine intake calls.
The AI identifies overdue patients (annual physicals, vaccinations, screenings) and sends automated reminders — increasing appointment compliance and preventive care revenue.
Automated appointment confirmations and reminder calls reduce missed visits and allow staff to fill open slots quickly.
Patients can call evenings or weekends to book routine appointments — no more 'sorry, we're closed' messages.
Medical history, allergies, and medications are captured in the same call as the appointment and returned pre-formatted for your EMR.
Structured intake captured
Medical history, allergies, medications, and chief complaint recorded in one call
Automated recall triggered
Patients overdue for physicals, vaccinations, or screenings receive proactive reminders
Appointment scheduling
Appointments and new patient demographics (name, DOB, phone) write to your EHR automatically
Yes. The AI asks for name, date of birth, insurance, medical history, allergies, current medications, and reason for visit. This is returned as a formatted summary your staff reviews and enters into the patient record.
You configure recall rules in your EMR or MedReception settings (e.g., 'Call patients who haven't had a physical in 12 months'). The AI automatically calls or texts matching patients with a reminder message and option to book.
Yes. Recall calls are HIPAA-compliant — they are not unsolicited marketing. Patient consent for recall is presumed from their status as established patients or new patient inquiry.
If the call requires clinical advice, the patient can request to speak to a nurse or provider. The AI transfers the call and provides staff with the captured intake summary.
Yes. You can configure the AI to offer same-day urgent slots, next-available routine appointments, or specific appointment types (physical, follow-up, sick visit, etc.).
Specialty
AI receptionist for primary care practices
New patient intake, appointment scheduling, and recall automation for family medicine and internal medicine.
Workflow
Patient intake
Capture medical history, allergies, medications, and chief complaint during the initial call.
Arizona Region
AI receptionist for Arizona practices
Statewide coverage for Arizona medical practices, clinics, and specialty groups.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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