Mental Health
Mental health practices spend hours on intake calls and questionnaires. An AI receptionist gathers health history, emergency contact, and screening questions by phone or portal. Your clinicians receive a structured, pasteable summary before the session begins.
When a new patient calls, the AI completes the intake in one call: basic demographics, health history, and any relevant screening questions. The patient arrives at their session with all paperwork done, and clinicians have structured context before they start.
The AI can administer and score validated mental health screening tools (GAD-7 for anxiety, PHQ-9 for depression, AUDIT-C for substance use). Scores are returned in the intake summary so clinicians can reference them immediately.
Your staff does not answer intake calls, complete intake forms, or chase patients for missing information. The AI does it, 24/7. Staff only reviews the final summary if needed and approves chart entry.
The AI confirms the patient's emergency contact during the intake call. This reduces errors and no-shows caused by outdated contact info.
Voice-based intake questionnaire
Patients answer health history, medications, allergies, and psychiatric background by phone
Validated screening tools
GAD-7, PHQ-9, AUDIT-C, and custom questions scored and returned in summary
New patient booked automatically
Appointment scheduled and synced to SimplePractice, Valant, TherapyNotes, or your EHR
Structured intake summary
Clinician receives pasteable text of demographics, history, and screening results—not auto-filed
Yes. The AI can ask detailed questions about prior diagnoses, hospitalizations, medications, and therapy history. The patient's responses are captured as plain text and returned in the intake summary for the clinician to review and verify before the first session.
The AI asks each question in the screening tool, captures the patient's response, calculates the score, and includes it in the summary. For example, for PHQ-9, the summary would show: 'PHQ-9 Score: 18 (Moderate Depression Risk).' The clinician can then use this as a starting point for the session.
The AI can be configured to ask permission before sensitive questions: 'I'm going to ask about past psychiatric treatment—is that okay?' If the patient declines, the AI notes it and the clinician follows up. Patients can also skip any question and speak to a human.
No. The AI returns a structured summary for your staff to review. Your clinician or intake coordinator approves the content and files it into the chart. This ensures the chart contains only verified, clinician-approved information.
Yes. Patients can complete an online intake form in the MedReception portal before their first appointment, or they can call and do it by voice. Either way, the AI collects the information and your staff has a structured summary ready for the clinician.
Workflow
Patient intake
How AI reception captures and structures intake questionnaires for faster clinician review.
Core Topic
AI receptionist for mental health practices
Full-service AI reception for therapy, counseling, and psychiatric clinics.
Workflow
New patient scheduling
How AI handles new patient calls and books first appointments.
Related
AI Receptionist for Mental Health Appointment Booking and New Patient Intake
Mental health practices struggle with appointment booking when callers are anxious or in crisis.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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