Interventional Pain

Pain practices miss calls regularly. When a patient with acute flare-up or a referral source can't reach you, the procedure slot and relationship go to a competitor. MedReception AI answers every call, captures the caller's situation, and routes urgent cases to your team or on-call provider.

MedReception AI is a healthcare-only AI receptionist built for interventional pain practices. Every missed call is answered and logged with structured intake data your staff reviews immediately. Urgent pain calls are escalated by the rules you set. New patient consultations, procedure pre-authorizations, medication refill requests, and follow-up concerns are captured on the call and returned as EMR-ready summaries. You stay connected to every lead and every acute patient, day and night.

Every call answered instantly, day or night, no voicemail dead ends or transfer loops
Urgent pain calls escalated to on-call provider or your escalation protocol within seconds
New patient intake captures pain history, prior treatments, medications, and imaging details on the first call
Pre-authorization and insurance questions routed to staff with context, no caller confusion
Procedure scheduling integrates with your block times, anesthesia coordination, and follow-up intervals
Structured summaries ready for staff review before the patient arrives

How it pays back

No More Missed Referral Calls

Referral sources calling for consultation slots, prior authorizations, or patient updates reach a live answer every time. The caller's request is captured with full context and routed to the right staff member. Your practice grows because you answer when competitors don't.

Acute Flare-Ups Don't Fall Through the Cracks

Patients in pain calling outside office hours are answered immediately. MedReception captures their situation and escalates to your on-call provider or emergency protocol within seconds. Your team knows who called, what they need, and how urgent it is before they call back.

One Call Completes New Patient Intake

New patient consultations are answered on the first ring. The AI captures pain history, prior treatments, current medications, imaging details, and insurance information on the call. Your provider walks in with a structured summary already prepared, not a blank chart.

Custom-Built for Your Practice, Not a Plug-and-Play

MedReception is custom-built per client. Your escalation rules, provider routing, procedure types, and follow-up workflows are configured during onboarding. Your team gets white-glove setup and a real support team. Changes and optimizations are free for life.

Every call answered

Day or night, no voicemail dead ends or hold queue

Urgent calls escalated

Acute pain routed by your rules to on-call provider or emergency protocol

Structured intake captured

Pain history, medications, prior treatments, and insurance details ready for staff review

Named EMR integrations

Appointment bookings, new patient creation, and demographics sync to athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech

Frequently asked questions

How does MedReception know when a pain call is urgent?

You set the escalation rules during onboarding. MedReception listens for keywords you define (e.g., severe pain, numbness, fever, loss of function) and routes those calls to your on-call provider or emergency protocol within seconds. The AI does not make clinical decisions; your team decides what triggers escalation.

Can MedReception handle pre-authorization and insurance questions?

Yes. Callers asking about coverage, prior authorization status, or insurance requirements are answered and their questions are captured with full context. The call is routed to your staff member who handles authorizations. The caller is not transferred; MedReception logs the request and your team reaches out with answers.

What happens to a new patient consultation call?

MedReception answers and captures the caller's pain history, prior treatments, current medications, imaging details, and insurance information on the first call. An appointment is booked if slots are available, or a callback is scheduled. Your provider receives a structured summary ready to review before the patient arrives.

Does MedReception integrate with my EMR?

MedReception integrates directly with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. Appointment bookings, new patient creation, and patient demographics sync automatically. If you use a different EMR, custom integration is available; book a demo and we will scope yours.

Is MedReception HIPAA compliant?

Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA with every US client. In Canada, we comply with PIPEDA and PHIPA. In Australia, we comply with the Privacy Act and Australian Privacy Principles. All calls are encrypted and handled inside MedReception's secure infrastructure.