Patient Intake

Capture intake and assess acuity in one call, routing urgent patients to on-call provider and routine patients to scheduled slots

AI receptionists gather intake information and ask focused triage questions to identify urgent, emergent, or high-acuity cases. Results are flagged in the structured summary so staff and providers can route appropriately.

Intake questions include acuity flags: chest pain, severe bleeding, difficulty breathing, acute injury, suicidal ideation
AI identifies urgent cases during call and immediately escalates to on-call provider or emergency line
Routine cases smoothly transition to appointment scheduling without clinical assessment delays
Structured summary flags severity level so provider sees context before chart review
Reduces caller confusion about where to go (ER vs. urgent care vs. office) by assessing during call
On-call provider has full intake context when urgent escalation occurs

How it pays back

Safety-first triage without clinical judgment burden on staff

AI asks evidence-based triage questions. Red flags trigger immediate escalation. Staff follow protocol, not guesswork.

Urgent patients routed correctly on first call

No ping-pong between scheduling and clinical staff. Acute cases reach a provider immediately; routine cases book and move on.

Reduce unnecessary ER or urgent-care diversion

AI can assess whether a call warrants immediate care or next-day appointment, keeping manageable cases in your practice.

Provider has acuity context before first interaction

On-call provider sees triage summary: 'moderate pain, stable vitals, no red flags' vs. 'acute onset, patient anxious, possible cardiac concern.' Informs response urgency.

Acuity-based intake routing

Urgent, routine, and escalation paths assessed during call

Red-flag escalation

Severe symptoms trigger immediate on-call provider notification

Triage summary included

Severity level and clinical flags visible in structured intake record

On-call provider context

Full intake and triage data available for urgent callbacks

Frequently asked questions

Is the AI making clinical decisions?

No. The AI asks standardized triage questions (yes/no about red-flag symptoms) and escalates based on protocol—not diagnosis. Your on-call provider makes the clinical decision about urgency and next steps.

What happens if a patient reports a true emergency during the call?

The AI immediately alerts on-call staff and may advise the caller to hang up and dial 911 if the situation is life-threatening. The call and intake are logged for your records.

Can I customize triage questions for my specialty?

Yes. Triage protocols are configurable by specialty. Cardiology might flag chest pain; orthopedics might flag acute swelling; psychiatry might flag imminent harm. Your clinical team defines the triggers.

Who gets the urgent escalation alert?

On-call provider, on-call nurse, or designated staff member—whatever your protocol specifies. Alerts can route by time of day, day of week, and provider schedule.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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