Compliance & Security
AI receptionist purpose-built for healthcare with encryption, audit logging, and data handling that meets HIPAA, state privacy laws, and healthcare compliance standards.
Encryption, audit trails, and BAAs mean your AI receptionist passes compliance audits and doesn't create liability for patient data exposure.
Your team knows calls are recorded securely and accessible only by authorized staff. No worry about voicemails left on personal devices or calls transferred through unsecured lines.
You control where call data lives, how long it's retained, and who accesses it. Full audit logs prove compliance during reviews or investigations.
Purpose-built healthcare AI receptionist is easier to justify to compliance officers, liability insurers, and auditors than generic consumer tools.
Encryption by default
All calls and data in transit and at rest
Full audit trails
Track every access, every call, every interaction with patient data
BAA included
Business Associate Agreement covers liability and compliance
Healthcare-grade infrastructure
No third-party AI vendors access PHI
Yes. The system is built with HIPAA requirements in mind from the ground up: encryption, audit logging, access controls, and data retention policies. A Business Associate Agreement is included for healthcare clients.
Call recordings are stored in HIPAA-compliant data centers under your control. You set the retention policy—how long to keep recordings and when to delete them automatically.
Yes. Because the system is purpose-built for healthcare with compliance built in, most practice liability and cyber insurance policies accept it. Check with your carrier, and share the compliance documentation.
Security incidents are logged and reported according to HIPAA breach notification rules. You will be notified immediately, and we provide incident documentation to support your breach response.
Full audit logs are available to download, showing every call, every access to patient data, and every staff interaction. These logs are admissible as evidence of compliant handling.
Regulation
HIPAA and compliance
Deep dive into encryption, audit trails, and compliance-first design.
Workflow
After-hours call handling
Secure after-hours answering that meets on-call and compliance requirements.
Process
Patient intake
Structured intake capture that is compliant and ready for staff review.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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