Healthcare Operations
Purpose-built AI receptionist for healthcare practices handles HIPAA-compliant call management, appointment scheduling, and structured patient intake. Works across EMRs and phone systems.
Every inbound call is answered, never dropped to voicemail. Patients reach you immediately or receive a callback queue.
New patient names, DOB, and phone numbers write directly to your EMR. Structured intake summaries—including chief complaint, insurance details, and other captured information—are returned as EMR-pasteable summaries for your staff to review and file.
Call data is encrypted, audit trails logged, and PII never stored on public servers. Designed for HIPAA from the ground up.
Receptionist tasks—answering, scheduling, intake—run on the AI. Your team focuses on clinical work and complex patient needs.
Every call answered
Day or night, no voicemail dead ends
Appointment and demographic write-back included
Bookings and patient names, DOB, phone sync automatically
Named EMR integrations
Epic, eClinicalWorks, athenahealth, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed, and more
HIPAA-aware by design
Encrypted call data, audit trails, no third-party storage
The AI captures insurance information during the call and returns it as a structured summary for your staff to verify and file. Insurance details are reviewed and entered by your team to ensure accuracy.
The AI is designed to triage, not diagnose. It captures the patient's chief complaint and reason for the call, then routes complex or urgent questions to your clinical staff. Medical advice always comes from your providers.
Patients can request transfer to a live staff member at any time. The AI will offer that option and connect them immediately if your team is available, or schedule a callback.
MedReception integrates with Epic, eClinicalWorks, athenahealth, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed, and others. Check the integrations list for your specific system.
All calls are encrypted in transit and at rest. Call recordings and transcripts are stored in HIPAA-compliant infrastructure. Audit logs track who accessed what data and when. No PII is sent to third parties.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
Regulation
HIPAA and compliance
Encryption, audit trails, and call data security designed for regulated healthcare.
Next step
Intake captured on the call
Capturing intake details during the call itself.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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