Plastic Surgery

Answer every cosmetic and reconstructive surgery inquiry without adding front desk staff

Plastic surgery practices in Fresno field high-volume consultation calls during business hours and after-hours inquiries from patients researching procedures. MedReception AI answers every call, captures procedure interest and patient details, books consultations into your EMR, and routes urgent post-op concerns to your team, so no lead or concern gets lost to voicemail.

By MedReception AI, physician-built by Paul Toomey, MDPublished Nov 1, 2026

Every call answered day and night, even during peak consultation hours when your team is fully booked
Capture procedure inquiry, patient demographics, and scheduling preferences on the call for faster consultation booking
Route post-operative concerns and urgent issues to your staff based on rules you set
Book consultations directly into your EMR; new patient records created with name, date of birth, and phone number
Multilingual intake for your diverse Fresno patient base
Handle after-hours and weekend calls affordably without outsourcing to a third-party service

How it pays back

Never Miss a Consultation Lead

Plastic surgery practices field high-volume consultation calls during business hours and after-hours. MedReception AI answers immediately, captures which procedures the caller is interested in (rhinoplasty, breast augmentation, body contouring, reconstruction), and books the consultation. Your staff reviews the structured intake summary and confirms the appointment.

Triage Post-Op and Urgent Calls

Set escalation rules so that post-operative concerns, pain reports, or complications route to your clinical team without delay. Routine follow-up questions and scheduling changes are handled by the AI, freeing your staff for patient care.

EMR-Connected Scheduling with No Setup Overhead

MedReception AI integrates with 13+ EMRs including athenahealth, eClinicalWorks, Elation, Tebra, SimplePractice, and others. Consultations book directly into your calendar; new patient records are created with name, date of birth, and phone number. Custom integration available if your EHR is not on the list, book a demo and we will scope yours. Launch takes about one week from signup; the EHR connection and phone number are ready in 1 to 3 days.

Custom-Built for Your Practice, Not a Plug-and-Play Template

We configure MedReception AI for your specific consultation workflow, procedure menu, and escalation rules. Our white-glove onboarding team works with you to refine intake questions, confirm your EMR fields, and test the system before go-live. Edits and optimization are free for life, so your AI receptionist evolves as your practice grows.

Every call answered

Day or night, no voicemail dead ends for consultation inquiries

Urgent calls escalated

Post-op concerns and emergencies route to your team by rules you set

Structured intake captured

Procedure interest, patient demographics, and preferences returned as a summary for your staff to review and file

EMR-independent and portable

Switch EMRs anytime and keep your AI receptionist; no rebuild required

Frequently asked questions

Does MedReception AI know the difference between a routine follow-up call and a post-op emergency?

The AI does not detect clinical red flags. Instead, you set escalation rules: for example, any caller mentioning pain, swelling, infection, or bleeding routes immediately to your on-call provider or clinical team. Routine questions about activity restrictions or wound care are handled by the AI and logged for your staff.

Can the AI book consultations if my practice uses an EMR not on your integration list?

Yes. Katie, our AI receptionist, answers every call and captures the consultation request. Your staff enters the booking into your EMR and confirms the appointment with the patient. Custom integration available if you want direct booking, book a demo and we will scope your EHR.

What happens to patient information captured during the call?

Procedure interest, demographics, phone number, and scheduling preferences are returned as a structured, EMR-pasteable summary. Your staff reviews the summary and files it into the patient record. MedReception AI is HIPAA compliant (verified by Compliancy Group, with BAA included), and all call data is handled inside our secure infrastructure.

Can MedReception AI handle calls in languages other than English?

Yes. MedReception AI is multilingual and can conduct intake in Spanish, Mandarin, Vietnamese, and other languages common in Fresno. You control which languages are active for your practice.

How quickly can we launch?

Launch takes about one week from signup. The EHR connection and your phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. Our onboarding team will guide you through configuration and testing.