Private Practice
Fresno specialty practices (orthopedics, cardiology, dermatology, urology, ENT) need sophisticated call handling that understands clinical workflows. MedReception's AI receptionist books appointments, qualifies referrals, and captures new patient details at the time of call for your EMR review.
Missed calls to specialty practices lose referrals. AI answering ensures every referral call is captured, intake data is complete, and appointments are booked immediately — increasing new patient flow without hiring staff.
Callers reach a live agent instantly (AI or staff), so fewer hang up before booking. New patients get appointment reminders and SMS confirmations, reducing no-show rates.
The AI captures insurance information on the call and structures it for your staff to verify pre-authorization or appeals. This ensures you're billing efficiently and patients aren't delayed by authorization.
New patients feel heard and professional when the AI asks relevant clinical questions during intake (e.g., prior surgery, current medications, symptoms). Your clinician has complete context at the visit.
Receptionists spend less time on phone appointment booking and more time on complex scheduling, prior authorization, and patient relations.
Every referral answered
No missed calls from referring providers or patients
New patient data captured at first call
Demographics and intake structured for clinical review
Insurance information captured
Pre-auth requirements captured and flagged for staff review
Named EMR integrations
Works with AdvancedMD, Epic, Athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, and more
You configure the AI's call flow during onboarding to include specialty-specific screening (e.g., 'Have you had an MRI?', 'On Coumadin or blood thinners?'). The AI asks these questions during intake and structures the answers for clinical review. You can customize the workflow for each provider or appointment type.
The AI captures insurance information (carrier, member ID, group number) on the call and returns it as structured data. Your administrative staff then verifies eligibility and pre-authorization using your insurance verification tools. The AI doesn't make eligibility determinations but ensures data is complete and ready for staff review.
Yes. The AI can route calls from referring providers to a dedicated line or voicemail, or it can take referral information directly (provider name, patient name, clinical reason for referral, urgency). This data is structured and flagged for your clinical staff to review and prioritize scheduling.
Complex insurance or payment questions are routed to your administrative staff with the full context (insurance information captured, pre-auth status, patient notes). The AI captures the issue and queues it for staff callback or transfer.
Yes. MedReception integrates with named EMR and practice management systems including AdvancedMD, Epic, Athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, and ModMed. New patient demographics (name, DOB, phone, address) and appointments are synced directly to your chart. Intake summaries and clinical information are returned as structured notes for staff to review and document.
Workflow Design
AI Receptionist Specialty Practice Workflows
Customize AI reception for your specialty's clinical intake and referral handling.
Revenue
AI Receptionist Appointment Booking Conversion
Boost new patient bookings and reduce missed referral opportunities.
Technical
AI Receptionist EHR Integration Guide
Sync appointment and patient data directly into your specialty practice EMR.
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