ENT Practices
ENT practices in Fresno field urgent calls about sudden hearing loss, severe sinus pain, airway concerns, and epistaxis. MedReception AI answers immediately, captures the caller's chief complaint and symptoms, and escalates to your on-call ENT or nurse line based on the rules you define. No missed urgent calls. No voicemail delays.
By MedReception AI, physician-built by Paul Toomey, MDPublished
You define what counts as urgent for your practice: sudden hearing loss, vertigo, facial paralysis, post-op bleeding, or airway symptoms. Katie flags calls matching your criteria and escalates to your on-call provider or nurse. The AI does not make clinical decisions; it routes and you decide.
Instead of a voicemail or a rushed front-desk transfer, Katie captures the caller's symptom timeline, onset, severity, and any relevant history on the first call. Your on-call team gets a structured summary, not a guessing game.
Launch takes about one week from signup. Your practice management system or EMR connection and phone number are ready in one to three days. MedReception is custom-built per client, not plug-and-play. Free lifetime edits and optimization included.
MedReception is EMR-independent and portable. If you move from one system to another, your AI receptionist moves with you. No rebuild, no reconfiguration, no starting over.
Every urgent call escalated
Your on-call team receives alerts and structured summaries for calls matching your escalation rules
Structured intake on every call
Chief complaint, symptom onset, severity, and history captured and returned as EMR-pasteable summaries
Named EMR integrations
Connect to athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech
HIPAA compliant, verified by Compliancy Group
BAA included; all call audio and intake data stay inside MedReception's secure infrastructure
You set the escalation rules. Tell us which symptoms, caller statements, or conditions trigger an urgent alert: sudden hearing loss, severe vertigo, facial droop, post-op bleeding, difficulty breathing, or anything else specific to your practice. Katie listens for those keywords and routes the call to your on-call provider or nurse line immediately. Your team reviews the structured intake summary and makes all clinical decisions.
Katie follows your intake script. She asks open-ended questions about onset, severity, and any prior episodes. If the caller is unclear or in distress, Katie can escalate based on urgency cues or route to your nurse line for live assessment. The structured summary helps your team triage accurately.
Yes. If the call is not urgent, Katie books follow-up exams, audiograms, or procedures directly into your practice management system. New patient intake, insurance capture, and medical history are handled on the same call. Your staff never re-enters data.
MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. If you use a different system, Katie still answers every call, captures intake, and sends booking requests your staff enter. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Launch takes about one week from signup. Your practice management system or EMR connection and phone number are ready in one to three days. Registering your number for patient texting takes about five business days. Your onboarding team walks you through escalation rules, intake scripts, and provider alerts.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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