Orthopedic Practices
MedReception AI handles the phone volume orthopedic practices can't absorb during business hours and after hours. Every caller gets a live voice, appointment booking happens during the call, and urgent cases are escalated by the rules you set. Your front desk stays focused on check-ins and chart prep.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Your front desk is checking in patients, verifying insurance, and prepping rooms. Incoming calls pile up. Katie answers all of them at once, books appointments, and routes urgent cases. Your team stays focused on the patients already in the practice.
Katie asks about prior injuries, current symptoms, post-op status, and insurance. The call is recorded as a structured, EMR-pasteable summary. Your staff review it, file it, and the chart is ready when the patient arrives. No re-asking on intake forms.
You set the criteria: same-day injury, post-op complication, or high pain level goes to your urgent queue. Routine follow-ups and appointment requests are logged and scheduled normally. Urgent cases never wait in a general queue.
We build Katie for your ortho workflow, provider schedule, and EMR. Your onboarding team walks you through every call scenario, edits and optimization are free for life, and you can switch EMRs later without losing your AI.
Every call answered
No queue timeouts, no busy signals, no voicemail for routine requests
Appointment booked on call
Confirmation number issued and booking syncs to your EMR before the caller hangs up
Urgent calls escalated
Injuries and post-op issues routed by the rules you set, not generic triage
Ortho intake captured
Injury history, prior visits, post-op status, and insurance returned as a structured summary for your staff
If you use athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, or Nextech, yes. Appointment bookings and new patient records sync automatically. Custom integration available: want MedReception integrated with a different EHR? We build custom EHR integrations; book a demo and we will scope yours.
You tell us what makes a call urgent for your practice: same-day injury, post-op complication, high pain level, or specific provider requests. Katie flags those calls and routes them to your urgent queue. Routine follow-ups and appointment requests are logged normally. Your clinical team decides what counts as urgent; Katie enforces your rules.
Annie, our after-hours AI, answers evening and weekend calls. She captures injury details, post-op concerns, and routine appointment requests. Everything is summarized and ready for your team Monday morning. You decide which calls get a callback that night and which can wait.
Launch takes about one week from signup. Your EMR connection and practice phone number are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days. Your onboarding team will walk you through call scenarios and ortho-specific workflows before Katie goes live.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA. All calls, intake summaries, and patient data are encrypted and stored securely. We also comply with PIPEDA and PHIPA in Canada and the Privacy Act and APP in Australia.
Business Impact
The cost of missed calls
What unanswered calls cost a practice.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
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