Concierge Medicine
Concierge practices compete on access and relationships. When your clinical team spends hours fielding calls, triaging by phone, and managing voicemail, member experience suffers and care time evaporates. MedReception AI answers every inbound call, handles intake and booking, and routes urgent issues to the right provider, so your staff stays in the exam room and on clinical work.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Your physicians and advanced practice clinicians spend their day on member relationships, not phone triage. Routine medication questions, appointment changes, and billing inquiries are handled by AI; urgent clinical issues are routed with full context. The result is more face-to-face time and deeper member engagement, the core value of concierge membership.
Members expect immediate answers in concierge medicine. MedReception AI answers every call within seconds, day and night. New members complete intake on their first call; existing members get instant appointment booking or escalation to a clinician. No transferred calls, no callback delays, no voicemail surprises.
MedReception is custom-built per practice, not plug-and-play. Your team defines escalation rules, provider routing, and triage questions during onboarding. If your concierge model changes, new providers, new member tiers, new intake requirements, your AI adapts. You get white-glove onboarding and a real team; edits and optimization are free for life.
MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. Your practice data syncs cleanly: appointments book into your schedule, new members are created with demographics in your patient list, and intake summaries are ready for staff review. If you change EMRs later, your AI configuration and call history stay with you, no rebuild, no downtime.
Every call answered
No voicemail dead ends; member inquiry handled immediately or escalated to a clinician
Urgent calls routed by your rules
You set escalation criteria; AI routes chest pain, allergic reaction, or other urgent flags to on-call provider with full context
Structured intake captured once
New member completes intake on the call; staff reviews one summary, not re-keys data from voicemail or paper
Named EMR integrations
Appointments and new member demographics write to your EMR; portable if you switch systems
Yes. When a member calls to book an appointment, the AI checks your provider availability, confirms the time, and writes the appointment directly into your EMR (athenahealth, eClinicalWorks, Elation, Tebra, SimplePractice, and others). Your staff sees a confirmed booking, not a message to process.
The AI answers the call, captures the inquiry with full context, and logs it for your on-call provider. If the member reports a potential emergency, the AI escalates immediately per your rules. On-call clinicians get a structured summary, not a voicemail backlog.
Yes. New members complete intake questions on their first call: medical history, allergies, medications, insurance information, and emergency contact. The AI returns a structured summary your staff reviews once and files. Insurance details and photo ID are captured and handed to your team for verification.
The AI triages the call using your escalation rules. If the member reports symptoms or concerns that match your urgent criteria, the call is routed to the on-call provider immediately with full context. Routine questions are queued for your clinical staff to review and respond to in batch.
Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days. Registering your number for member texting takes about 5 business days. During onboarding, our team works with you to configure escalation rules, intake questions, and provider routing so the AI is ready to answer calls from day one.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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